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Jira Service Management
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...ubmitting a ticket and to track its progress As far as I have seen the portals are either public (and accessible using a guessable URL) or private (where users are taken to a sign in page). Is there s...
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Firstly I change the language to Hungarian and if I allow the user satisfaction in service desk the satisfaction starts' details are not Hungarian. Is it possible to change it or translate ...
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I created a new project and moved tickets from an existing project to this new project. How do i make all these tickets accessible to all the customers belonging to the organization for which these t...
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Hi, Please help in case someone has had a similar problem and knows how to solve it. We want to alllow users to invite participants in the issues they open and we have already followed the ins...
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Hi, I have a need to add certain number of existing JIRA users as customers to a JSD portal project. I am currently exploring ways to achieve this as below: Create a group and add users to it and ...
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JIRA Service Desk seems to hang when trying to login, started last week and tried it from multiple browsers/systems/locations. If I access a ticket directly it seems to work and view/edit that speci...
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Hello I have problems with the resolution time, this does not show me anything has any idea that may be happening? Greetings.
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Just wondering if anyone is using JIRA as a true tier one help desk? If you are how do you have it configured to escalate issues between tier one and tier two? What are some of the c...
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Hi, I have query How to Create Sub Request Type under Request Type in JIRA Service Desk Cloud. For Example: IT Desk Portal Hardware PC Request H.Drive Request Monitor Request ...
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Hi, I need to update HPSM Number and App ID field for each story in Kanban board. Steps to find issue: Click on dashboard -> Click on any story - Story details displayed on right side, wh...
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Hello I am currently working with the HTTP Feed Custom Fields Add-On It's a Great tool for quickly populating a select field with date from an API. However I have one complaint. We are trying to us...
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When a service desk agent clicks on Escalate, the agent is taken to the page which contains Assignee to pick the user to escalate to and comments below that. I want to setup such that the assignee s...
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I have onsite projekt in Jira Cloud and when a customer create a case i get a request and the customer get a confirmation by mail. In the confirmation, i want to send the same mail that my cu...
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I need customers to be able to lodge requests without an account, but I don't want to give them a signup option. I have successfully enabled anonymous access, but part of that process requires ...
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Hi All, is it possible to populate assignee field to only assign the issue based on the group that is on the request using scriptrunner? example is Group ABC is the chosen group and it has 1,2,3,4,5 ...
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Am I just missing it, or is there no way for a CAB approver to "take back" their approval? I, for one, do occasionally click the wrong button in software. Right now, if anyone in my CAB a...
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Hello - I'm trying to close incidents in a timely manner. Service Desk tickets are often created and linked to Jira Software development issues. I want to be able to close the incident after providi...
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In our create issue screen in service desk, we have a custom input field for license keys. I would like to use that field's information to make a call to a third-party API and return information abou...
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I created a new field "Priority Rank" that I want to show on the main issue screen. When configuring the Screens, the field is listed on the Default tab (the only tab).&nbs...
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Desde Proyecto SD se derivan incidentes a Proyecto Software, pero requerimos que SD solo vea los incidentes que derivaron, no los que dentro del proyecto crearon
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I'm installing JSD 3.15.2 on top of JIRA Core 7.6.8. Once is installed and I create a SD project I get error on the project creation and then I'm unable to access JSD configuration as well. If I th...
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Hi. I've installed jira service desc and jira core. I'm the main administrator for both of the applications but i'm not supposed to be a service desc manager. Is it possible to exclude myself from th...
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Contacts are generated through customer in-app requests for care agents to support. What is the right scalable solution to cover this volume along with archiving this data for about 12months minimum ...
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We have a scenario where we receive an email request, when a customer fills out a form on an external application, the sender (the reporter) is the system it has come from. The issue is that th...
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Is there a way I can custom an action in Jira Service Desk Automation? For example: When issue create If issue_type is permanent Then send an email, create subtasks and...
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