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How can I disable comments on closed tickets? I'm using service desk version 8.8.0

Mano Wared
Mano Wared May 15, 2020

I've tried 

jira.issue.editable              false   
jira.permission.comment         false    
jira.permission.work            false    
jira.permission.comment.user    false

in the properties of closed state but none of them is working.

Any suggestion is appreciated :)  

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Manuel Bastardo Castellano
Manuel Bastardo Castellano
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May 15, 2020

Hi @Mano Wared try jira.permission.comment=denied

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Mano Wared
Mano Wared May 15, 2020

That didn't work either :(

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Mano Wared
Mano Wared May 15, 2020

Edit:

This worked but the user cannot access the closed issues at all; I'm trying to disable comments only.

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