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Jira Service Management
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I am working with Jira/JSM DC 9.12.x We need to set a new Assets Object custom field that has been added to issues. My first thought was to use an Automation Rule. We have ScriptRunner, so we have ...
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I am trying to create automation in Team managed project that will update status of a linked issue in a company managed project . Can we make the automation's scope to be multiple project so i c...
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As an admin, how would grant someone access to make public canned responses?
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We’re experiencing an issue where a single user cannot see the "Due Date" field in Jira issue view, while all other users (including myself and other team members) can. We have thoroughly verified t...
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Hello, We are facing an issue where some of our field team members are losing connection to Jira Service Management (web-based) on their iPad/MacBooks. For context, our field team works in hospital...
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Hi, I have been spammed by a number of emails that I added to the blocklist, but their tickets keep coming through. How do I block them for good?
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Hello, I am currently working on our service desk and would like to edit the topics. So I go into a topic, but not all request forms are displayed, why? Two request forms are missing
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Having an issue with Queues where it doesnt show the issues, just a blank screen (See screenshot) Has anyone experienced this before and know a way to fix ? I see no way to hide the issues ,...
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I need to add some customfields to a form after the form was submitted. Is there a post-function that can do this? I've found only some automations, but they don't solve the problem.
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Hi Team, We are looking to integrate a checklist for our off-boarding process within our JIRA service project we have established for User Lifecycle Management. We see that the there is a free...
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Does anyone know the best approach to auto close an alter when the JSM Ticket has been created. We have turned off Opsgenie and I'm trying to find a way to close an alter automatically.
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We are setting up two external email addresses for different parties to send in requests that will be automatically created as tickets. I've gone through the email settings, the email addresses are c...
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I got an email from noreply@id.atlassian.net is it valid email or phishing?
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Hello Team, Is it possible to Hide an Asset field from view/edit screen based on the Value of another Asset field. We have Scriptrunner plugin, is it possible via that? Thank-you
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Hello, My user is displaying different things on two different computers Same account logged in on each computer displaying different things, same url. I have cleared my cached data&...
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Hello Community, I am trying to make the time tracking field available in a project and I have made sure that the field is added to the screen configuration and also ensured it is added to the layou...
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I have multiple service projects. One is an internal help desk for company internal customers (users) and others are for external customers. I have grouped all customers (internal and external) in or...
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Hi Everyone, i need to build some dinamically report for my object schemas, something like a pie chart that show e.g. the number of assets for each specific company. Acrtually using the normal...
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Could you please let mw know, how to amend the below component headers and data . This looks out dated for our org so can you please let me know the navigation to change the same - https://optty.atl...
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I used to upload avatar images to an asset in python similar to the following command: curl \ -F avatarUUID=<some-uuid> \ -F file=@path/to/file.png \ -H "Authorization: Bearer <acc...
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Hi everyone, Could you please help to check the below issue: When the ticket status is set to Pending or Escalated if the customer reply that email, the system will auto-send out a public comment w...
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Hi Team, We are trying to set up an automation that updates the Jira issue status automatically when a GitHub Pull Request (PR) is merged. Here’s the flow: Each Jira issue key (e.g., BS-123 ) i...
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Hi, For a simple integration between 2 systems (Jira <> Not Jira), we are using Automation rules to push data from one side to the other. 95% of the stuff we're trying to do wor...
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I'm using Jira cloud and I'm not a Jira administrator. The custom field should be visible while viewing the ticket but not while creating a new ticket. I want to show limited fields while creating a ...
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One of our Projects is currently set to allow the Requestor to see our 'Internal Comments'. Where do I go to turn that off so they only see "Reply to Customer' comments?
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |