Jira Automation Not Working: Move Issue When PR is Merged (Based on Target Branch)

[naveen]

Hi Team,

We are trying to set up an automation that updates the Jira issue status automatically when a GitHub Pull Request (PR) is merged.

Here’s the flow:

• Each Jira issue key (e.g., BS-123) is included in the branch name.

• We suffix the environment in the branch name (e.g., BS-123-something-staging, BS-123-hotfix-preproduction, etc.).

• When a Pull Request is created and merged, Jira recognizes the linked issue through the GitHub integration.

• We want to automate status transitions based on the target branch (i.e., where the PR is merged into).

Our goal:

• If a PR is merged into a branch named with staging, the linked Jira issue should move to "QA: Not Integrated to Frontend".

• If merged into pre-production, move it to "Pre-Production: Not Integrated to Frontend".

• If merged into production, move it to "Production: Not Integrated to Frontend".

What we have implemented:

• Trigger: Pull Request Merged

• Condition: Smart Value Condition

  • Smart Value used: {{pullRequest.destinationBranch}}

  • Operator: Contains

  • Values tested: staging, pre-production, production

• Structure: We used an if-else block structure, where each branch name condition is checked in a separate "if block" with transitions defined inside.

We also tried using {{pullRequest.destinationBranch.name}} instead of {{pullRequest.destinationBranch}}, but the automation still doesn't trigger the status transition correctly.

Could you please guide me on the correct smart value to use, or suggest how I should configure this?

Thanks!

[Marc - Devoteam · Accepted solution]

Hi @naveen 

Welcome to the community.

Make a variable based on the smart value, I presume you do get a result from using the smart value?

Then use a smart value condition where you compare the variable context against the required value.

[naveen]

Thanks @Marc - Devoteam it's working now!

[Marc - Devoteam]

Hi @naveen 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.