Hi Would really appreciate some help. I need to create a Service Desk Customer (as opposed to a 'user') via a Groovy script, but simply can't figure out how to use the builder correctly or find...
How can I allow a user to submit a request without inputting their email? I do NOT want them to be able to identify themselves.
Is there a time tracking add-on that always shows on your screen somewhere so that it's not forgotten about?
Customers do not have to be logged in to submit a ticket through our web-based portal. I like this, of course, so they can get their ticket created quickly and easily. However, if I then attac...
I want to attach a validator to a transition, which prevents me from changing state if the Time Tracking field has not been completed.
I need to know if there is a way, when a customer creates a ticket in the portal automatically is shared with the organization the customer belongs. I've tried editing the field "Request Participant...
I am updating CMDB attribute from Jira custom filed value. My custom filed name is Status and CMDB object name is IT Asset and the attribute name is Status. I am updating the record based on th...
I want to report on tickets submitted by internal team members vs external partners - is there an easy way to pull that series with using the ending of our email?
...ttp://testserver:8080/rest/servicedeskapi/request" -Headers $Headers -Method POST -Body $body $response.Content | ConvertFrom-Json Get output: size : 1 start : 0 limit : 50 isLastPage : True _...
Is it possible to bulk clear an attribute? If I have an optional attribute and I have a bunch of objects that have values in that attribute, how can I clear/null out that attribute without hav...
Steps to Reproduce: 1) Go To Portal 2) Choose to Raise Ticket on Behalf of a Customer in an Organization, or part of many Organizations. 3) Pick the Customer from user pickers. 4) Share With Togg...
Hello, We've acquired a company and want to move all tickets from their system to ours. Can someone point me in the right direction to documentation that explains the best practice for ...
Hello, community friends! Hope you are well! Help me with a question, how can I standardize a field so that it does not accept a value equal to zero or that it runs out of information? I have a for...
Hello friends, I have a question. Can a ticket be made read-only when it is closed? that is to say that nothing can be edited or managed. Thanks a lot.
I am using Jira Cloud so not sure if this is possible. The situation: I have an incident board and create linked bugs into other boards. I want to be able to do the following Show ...
Hello dear community. I want to know how to measure the time of a specific field, for example clock per assignee, per status, per assignment group. I don't know if an addon is necessary or jira doe...
Hi, I have jira service management (cloud) free and All weas working fine. However I changed my custom email to enable mfa, the disconnected and reconnected but now i am not getting any incomin...
I have an automation rule which creates a new issue and I want the description to use the wiki markup rather than plain text. The textbox on the automation screen does not display any of the wi...
I need to make some Jira REST calls in my web API application. But I have encountered difficulties around creating authentication using Oauth 2.0 according to documentation below: https://develo...
How can I change on the issue screen the "What we can help you?" question to "How we can help you?"
Hi There, We are importing data to a Object Schema using Json Importer. We have that field wich is a phone number, but not alway formated a standard way. Is there any way to get, duing import, the...
Hi everyone, Is it possible to use AD attributes in an IQL query? One use case is that we want to filter down our asset management schema in Insight to only show assets from a specific depar...
Hi Jira community, I need assistance with a problem I am facing with Jira Service Management after recent update. I have always been able to edit Security level on Request Type level by...
I have a Jira service management project. We don't want to grant the user service desk team role in the project but we want them to be able to reply to customers in the comment section. I have create...
Hello, I've tried searching for this, and not come up with much to work on, so here I am, I don't know JSM and I'm not wanting to export CSV and work formulas in Excel (by gentle with me). I'm ...
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