Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,321
Community Members
 
Community Events
176
Community Groups

Heat map on number of tickets by hour to identify service desk contention.

Hello,

I've tried searching for this, and not come up with much to work on, so here I am, I don't know JSM and I'm not wanting to export CSV and work formulas in Excel (by gentle with me).

I'm hoping to cast a report that shows our busy periods of each day, preferably by intensity of colour. The days would be layered over the top of one another with hour by hour on one axis and number of tickets created on the other, then intensity of colour or shade showing the number of days.

If the third axis (colour) is too much, that's fine, but currently I can't find much in the way of hourly report, except the very limited 5day round up.

How do people use ITSM to plan their desk coverage agreements without this type of metric?

Thanks in advance for any help.
Tom

1 answer

Hello, Tom!

I just came across your question.
Have you found a solution to this?

You can easily create this type of report with Performance Objectives: Charts for Jira app, using the Heat Map gadget (by NaraSyst). The report would look like that:

HeatMap_Tickets by time of day_by day of week.png
In the x-axis you can choose to 'Date by':
HeatMap settings_step3 Tickets per day of week per hour of day.png

Note that this is a paid 3rd party app developed by our team. 

Please let me know if I can be of further assistance.

Best regards,
Tanya

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events