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Keywords report

Hi all,

Do you know whether (and how) it is possible to set up a keyword report on Jira Service Desk?

For example, I would like to know which are the most common words used on the summary of the issues, as a way to identify critical areas in my system.

The report I need would look something like this (e.g.):

Word  --- Counting --- Number of issues

mouse --- 250 times --- 230 issues

monitor --- 200 times --- 190 issues

wireless --- 100 times --- 98 issues


mousepad --- 2 times --- 2 issues



It is not mandatory to have both the total word counting and the number of issues containing that word on the report, but a similar result would be very helpful.


Do you think it would be feasible?


Many many thanks,


1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Dec 07, 2017

I could have sworn I one saw a word cloud gadget for Jira dashboard but I must have been dreaming. There are a couple Confluence add ons called TagCloud & TechTime Word Cloud but not sure that would work for you.

There is, but it's called "Heat Map".


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