Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,640
Community Members
 
Community Events
176
Community Groups

Deeper report on agent activities

With JSD Cloud, is there a way to generate meaningful statistics on agent usage, beyond just last login, number reported, number assigned, etc.?

I'm really looking to capture history of agent activities. For example, how many tickets were assigned to them at any point in the past, as opposed to just how many assigned to them now.
Thanks for your help!

 

2 answers

1 accepted

1 vote
Answer accepted

I'm afraid you are not able to do it with the default features of JSD. I'm thinking about to connect it to a 3rd party tool to get proper reports. In my case, we are using the server self-hosted version. I hope Atlassian will improve the whole reporting stuff the next time with upcoming versions.

@Glenn Taylor You can try app Time in status for Jira Cloud by SaaSJet and choose one of its reports "Assignee time". Then filter data by Assignee or Reporter. And you will get information about all issue that was assigned to that employee. Also, you can see there the time that he and other persons were spent on this issue.2019-10-02_15-28-24.png

Like MarcelDraheimSignavio likes this

Yet another huge miss by the Atlassian team.  We just recently adopted the product.  Although I appreciate what is there, it's not fully baked and should not have been introduced in the wild.  They still do not have this type of reporting.

Like Hollie Choi likes this

You could potentially use 'was' or 'changed by' in your query, which I have found useful.

Example:   PROJECT = xxx AND issuetype = Incident AND status changed BY pwright

 It's simple, but comparing eggs with eggs gives you useful metrics.

This page gives a list of advanced search JQL Operators:

Hope that helps.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events