Jira Service Management

Hi All I would like to get feedback from the customers we serve through the Jira Service Desk, and turned on the satisfaction survey. The problem is that the satisfaction enquiry appears at the bot...

• Question
• jira-service-desk

I would like to assign my newly created issue to a particular person based on the user picker filed value. In my workflow, when a person creates a new issue he choose a person using the user picker ...

• Question
• assign
• jira-cloud
• jira-service-desk

Hi, Anybody knows the name and location of the file i need to change to disable "edit your profile" in the servicedesk?  Found a similar topic for confluence here However i am unable to find ...

• Question
• jira-service-desk

Hi All, We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation. Can you please confirm we should buy it for 25 users (as per pricin...

• Question
• jira-service-desk

Would it be possible to add custom field to an organization? I'd like to be able to add an "SLA Package" field to each org and then set my SLA rules to do something different depending on the valu...

• Question
• jira-service-desk

Hi All,   When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things.... A) Edit the filter for the qu...

• Question
• jira-service-desk

I want my portal to allow anyone to create issues, but I do not want them to be able to see the list of previously registered customers. How do I turn that off?

• Question
• jira-service-desk

Hi, Is it possible to disable or hide the recent link list on the customer portal? Thank you.

• Question
• jira-service-desk

Hi there, We followed all instructions to enable service desk notifications and set the TO fields to Reportes and Customers Involved. We have a working SMTP server (JIRA Emails are being sent). Ju...

• Question
• jira-service-desk

All, I'll start with the caveat that a similar question has been raised https://community.atlassian.com/t5/Questions/Add-a-Custom-field-multi-level-cascading-select-field-to-Service/qaq-p/600470...

• Question
• jira-service-desk

Hi, We are creating linked issues through the "Create linked issue" options under "More". I would like to add some custom fields in the description. For example, we have a field for the merchant to ...

• Question
• custom-field

Hi, Is it possible that on JSD cloud instance,  2 users which are defined in same organization and project have different access to browsing request type on customer portal?   For an exa...

• Question
• cloud
• jira-service-desk

Case:  Incident happens on 30. Nov. 2 am. Solved at 3am. Not reported in Jira, not documented in Jira. On 1.Dez we want to document it in Jira. It should be with Issue Creation Date 30.nov an ...

• Question
• jira-service-desk
• scriptrunner
• sla

jira customer portal

• Question
• jira-service-desk

I used to be able to do this before jira updated. I don't want to have to reopen the ticket in order to change the MI category. I need to adjust it when it is closed so that the MI is not affected.&n...

• Question
• jira-service-desk

How to send a request creation mail notification when an agent make a support issue?

• Question
• jira-service-desk

       Is it possible to manage security in the queues ? Only certain queues should be visible to users in certain user roles.  

• Question
• jira-service-desk
• queue
• security

       Is it possible to manage security in the queues ? Only certain queues should be visible to users in certain user roles.  

• Question
• jira-service-desk
• queue
• security

My requirement is to implement different SLA for different customers.           1).  Normal SLA for Normal customers          2).   ...

• Question
• jira-service-desk
• jql

My requirement is to implement different SLA for different customers.           1).  Normal SLA for Normal customers          2).   ...

• Question
• customer
• jira-service-desk
• sla

Hi, JIRA Service Desk is not work correctly Mail Handler. My ID support@mobile-os.com is public mail-box, not valid mail-id.  So I created valid mail-id, support_splunk@mobile-os.com with p...

• Question
• jira-service-desk

Hi all, My company will have s single service desk with around 200 organizations. We'd like to set up the default SLA like this. Bronze package: Time to first Response: 24 hours Time to Resolut...

• Question
• jira-service-desk

Hi all, We're trialing Jira Service Desk at the moment and there's one thing I can't get my head around. We have around 200 customers and we want them all to log in to the one place to log tickets,...

• Question
• jira-service-desk

Hello, we're currently evaluating "Jira Core" for internal project management and "Jira Service Desk" for customer support. Recently I came across the "linked issue" feature and was wondering if an ...

• Question
• issue-link
• jira-service-desk

I am having trouble getting my transition automations to work and I'm not sure what I'm doing wrong. I need issues to transition from Waiting on Customer to Assigned to Agent when a comment is added ...

• Question
• jira-service-desk