Jira Service Management

Example would be a request for checking out a loaner laptop and it being due to the person on a certain date. We know the ticket would sit in a queue for loaners for some amount of time naturally and...

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• jira-service-desk

In my organization we need our customers to access the service desk but can't access the internal jira instance. it's possible?

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• jira-service-desk

In our setup, we have site- and project-managers who'd like to set up a variety of queues, but there's a concern about having too many queues. Is there a way to set up views on what queues can be see...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Is there any option to block adding new metric in project? We have defined some metrics and we want to use them in few projects but we don't want that project administrators add new metrics. ...

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• jira-service-desk

Hi, We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply. Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk proj...

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• jira-service-desk

Hello, how can i provide my customers a Login Mask which is not with atlassian Logo but with my company Logo? And in CI of my company?

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, May i know how to resolve the parent ticket when the child tickets are resolved? The child tickets are linked to the parent ticket. Please advice. Thanks.

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• jira-service-desk

Hi all I've just installed JIRA Service Desk. I'm a long-term JIRA user, running a web design/dev agency - we've got around 50 JIRA projects, split across around 30 clients. We currently are...

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• jira-service-desk

We are an IT company and we have the necessity to install the "service desk module" on jira, in order to comunicate with our clients the diferents issues of the development. Have we any option to cr...

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• jira-service-desk

Hello everyone. I was download trial Jira Service Desk and setup it for email ticket system without auto-registration. So all tickets created from Guest user. How possible to made, what email not...

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• jira-service-desk

Hello, Does anyone know if it's possible to merge issues in Service desk or relate them in such way so you can bundle issues that are the same but reported in different issues? We can do that with ...

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• jira-service-desk

Can we download some file (eg: table format) in Excel format from confluence?

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• jira-service-desk

Jira 6.1 using service desk. Issues are created via a mail handler. Something has created hundreds of thousands of issues. The emails are from an automated monitoring system and at one point on M...

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• jira-service-desk
• mail-handler
• queue

1. Created a custom field (field type=single select) called ‘Application’. Set the value to 'None' a. b. 2. Through Service Desk, Customer Portal it displays the firs...

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• jira-service-desk

Hi, I would like to order issues by "remaining time" defined by SLA. The problem is for breached issues. Example : ID | remaining time ticket #2 | 0:40 ticket #1 | 1:35 ticket #3 | -0:30 Wh...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using onDemand, and I would like to change SMTP server port. My server is using port 125. It looks that option "Configure new SMTP mail server" is missing in case of onDemand. I am logged in a...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When we import a project into ServiceDesk, is there any option to exclude certain issue-types of that project to not have SLAs? Thanks.

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• jira-service-desk

what happens/how is sla calculated for issues when the goal in each cla depends on the other sla? for example I have 2 slas: time to resolution. this has only 1 goal defined as follows: prior...

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• jira-service-desk

My company is experimenting with Jira Service Desk for a pilot early next year. One of the questions we have is what happens when a service agent marks a ticket as 'Resolved" and wants to allow the ...

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• jira-service-desk

I want to add more options to Jira SD customer portal when they go to "My requests" Right now it only shows "You can Add a comment" using Jira SD 1.1.1 Thanks Vico

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• jira-service-desk

Is it possible to have a central listing of all the available Service Desks on a single page or menu? Here is the use case, for example a user arives on the landing page where he/she see all the av...

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• jira-service-desk

Hey, I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "...

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• jira-service-desk

Hi Guys, Is it possible to set the SLA to be next business day and not have to set a specifc number of hours? Thanks!

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• jira-service-desk

Hello, I'm test driving Jira Service Desk. The tool is amazing so far. I've got one specification from my management i'm not sure it can handle though, I need to be able to have requests repp...

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• cloud
• jira-service-desk
• jira-service-desk-cloud