Customers users included on service desk

[Eric Soria]

We are an IT company and we have the necessity to install the "service desk module" on jira,
in order to comunicate with our clients the diferents issues of the development.
Have we any option to create some kind of customer users that they are not included in the
"service desk limit users",in order to avoid pay more licenses for all the external or customer users.

[Andy Brook [Plugin People] · Accepted solution]

JEMH is an option, if you create a Service Desk issue, then add some email addressess to a specific TEXT custom field, JEMH can notify them of updates. Sure they cant 'see' Service Desk, but the external users can reply reply such that your internal users can see the external users commentary. See

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Integrate+JEMH+with+JIRA+Service+Desk

[Nic Brough -Adaptavist-]

Not really, in Jira/Service Desk, a user is a user and it consumes a licence.

You could try shared accounts with email groups set up in your email server though.