Jira Service Management

I'm a newbie to the world of Jira and Service Desk, so please excuse my ignorance. I'm trying to delete (or rename) the default "General" group from the Customer Portal. I'd prefer to have a group ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello - Is there any way to stop service desk from sending a email every time the status changes? It doesnt seem as though it's really connected to the notification scheme. For example when I dele...

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• jira-service-desk
• service

dear, i need help with this , im using JIRA service desk and when ever im trying to attache file im getting this message "File name cannot contain the character '\'". but there is no '\' in the fi...

• Question
• jira-service-desk

Plugin : JIRA Drag and Drop Attachment Plugin JIRA Version : 6.1.3 Specific menu doesn't work after dnd-atthachment plugin update. (to version 3.1) Below are four ways to attach a file @jir...

• Question
• app
• jira-service-desk

We are currently Auto Transition Listener to transition an issue from "Waiting for Customer" to "Under Investigation". This seems to be working fine. We are also using JIRA Service Desk's SLA funct...

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• jira-service-desk

I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to transla...

• Question
• jira-service-desk

Is it possible to duplicate a Service Desk customer portal? I have a number of clients I'm setting up Service Desk for and have a customer portal set up for a test client at present. However settin...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Mates, I am new to JIRA. I need all your help to automate the process. we are copying csv files from emails to Unix server (where JIRA is running) Then opening the JIRA console and external ...

• Question
• jira-service-desk

Hi, there- My team moves code to production very slowly & typically after a sprint has ended. I'd like to see a burndown chart that encompasses various statuses before the ticket is moved to Res...

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• jira-service-desk

I'm confused by the way Service Desk is displaying time for SLA timers, but I don't know if it's caused by our server vs client timezones. Client enters an issue at 11:09 AM (PST) Jira server use...

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• jira-service-desk

We are very interested in Jira Service Desk, but it looks like a fundamental architecture mistake has been made - namely, that there is a 1:1 correspondance between a service desk and a jira project....

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• jira-service-desk

We are switching over to a new domain. Our email is hosted by Google. We have single sign on through google single sign-on. When we switch over to the new domain on google side, single sign on breaks...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Olá, Boa tarde Baixamos a versão beta do Service Desk, para analisarmos a ferramenta sobre as métricas de SLA dos nossos projetos, já utilizamos o Jira a algum tempo. Nos interessamos também p...

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• jira-service-desk

I am asking to assign issues to different users automatillcally while creating issue based on user picker custom field value. For example while creating issue i have one custom field as "Request Ca...

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• jira-service-desk

Is there a way we can hide the Create ServiceDesk option from JIRA users? We are trying to restrict this option to JIRA system administrators only, but it seems that anyone with administration roles ...

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• jira-service-desk

Hi Jira Service Desk team, Hope you're very fine. I'd like to ask you just a little question about the behavior of JIRA, specifically custom fields configuration, after installing JIRA Service De...

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• jira-service-desk

Using Jira 6.1 Service Desk. All issues are created via a mail handler. I've noticed that if the email (using Exchange) is flagged High priority, the issue status is set to Blocker as opposed to Ma...

• Question
• jira-service-desk
• email
• mail-handler
• priority
• service

Hi! We've created a Service Desk project. Modifyed workflow, so after issue is created and its has "Needs triage" status it is possible to close the issue. Also "close issue" permission was added f...

• Question
• jira-service-desk

I'm trying to search for all subtasks with the status of Open only when the standard issue type is in the status of Testing, is that possible? I need to show how many subtasks have been created with ...

• Question
• jira-service-desk

1. Can I please know the query syntax to generate a report which could show the Time Spent on each Assignee? 2. What is the query to generate a report for First Response Time, First Updated Time &a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can the JIRA service desk also be modified for product support? I understand that the atlassian support is built on top of JIRA, but are there people using service desk to provide support instead of ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. In my company we work with JIRA and AGILE, and recently discovered your new add on Service Desk, but I have some questions about it. 1. Can Service Desk create Tickets from email? Like a pop3...

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• jira-service-desk

Can I configure service desk to show sla fields in the customer portal?

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• jira-service-desk

Hi All, I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active directo...

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• approver
• jira
• jira-service-desk

We are evaluating service desk + confluence, i''ve established connection between service desk and confluence, so user can view directly some confluene document, Is it possible to see that connecti...

• Question
• jira-service-desk