Jira Service Management

First let me say officially thank you to everyone who has made a post to help others.  I run a help desk and just got service desk and it has been a huge help.  With all of your help I have...

• Question
• jira-service-desk

On the create screen I have tried to include the request type field but nothing is showed. I would like to be able to choose request type when creating a service desk ticket from inside the service ...

• Question
• jira-service-desk

Hi,   We bought Jira Service Desk for 3 users (starter pack) server edition, so we can test it thoroughly without time pressure. We installed server version of Service Desk and Confluence succ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hey guys, I recently discovered the Jira Service Desk Java API and exploring it a bit. I've been trying to raise a request via some rest endpoint that takes a model with request data and calls the cr...

• Question
• jira-service-desk

Hi,  I have an automation for closing calls running that was set up by default when creating the support desk.  Every time it sends out the email though it is from myself and not the 'Pro...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hello, I would like to make a field not be editable for a specified user depended on a *status*, can this be achievable in some way? Thanks in advance

• Question
• jira
• jira-service-desk

We use Jira Service Desk Organizations to group our customers. We also use Tempo to track time on tasks for billing clients. To add the client we fill out the Account field on task. Is there a ...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• tempo
• tempo-timesheets

How do we change the location for attachments for Service Desk.  I would like to store the attachments on ISILON.   We are on 7.12.1 of Service Desk

• Question
• jira-service-desk
• jira-service-desk-server
• server

I need to create reports that show each ticket, and different times (Time ro Update, Time to resolution, Time to close, Was SLA met or breached? I cam getting some of the data but don't know how to ...

• Question
• jira-service-desk

Hello community, I am currently working on a proof of concept to implement Jira Service Desk as our ITSM solution and I was wondering if I could manage Jira Service Desk customers with Atlassia...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Enterprise releases are now called Long Term Support releases As of June 29th, 2020, Enterprise releases are now called Long Term Support releases. The security bug fix policy for these rel...

• Question
• jira-service-desk

I would like: 1. To "force" my customers to check the knowledge base before submitting a new ticket. 2. To think twice before setting the priority of a ticket as "Blocker". Is it possible to make ...

• Question
• jira-service-desk
• jira-software

"There are no series in this report" - how do I move beyond this error message?

• Question
• jira-service-desk

Hello JIRA community, I need help because my customer (CIO and committee) ask to see all incidents for checking status. I create a dahboard for this status with all autorization for this proje...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have on premise Jira and Service desk which I am prepared to upgrade to the latest version. I'm really envious of the Atlassian Support Desk forcing the users to have a Support Entitlement Number ...

• Question
• jira-service-desk
• jira-service-desk-server
• sen
• server

Because I have many different SLA's I need more than 30 SLA goals. Is there a way to get more than 30 SLA goals? Like for instance upgrading my account or something?

• Question
• jira-service-desk

I have created 2 SLAs within the service desk project. Each SLA has 4 JQL statement based on issuetype and priority. When an issue is created, it appears to only be looking at the first JQL statement...

• Question
• jira-service-desk

Hi i got a question about how to disable the intro when a new user joins Jira and directly goes to the basic dashboard?  I have gotten som ideas from knowledge base articles  https://co...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, we have a working Service Desk project with approvals. I was ask if it's possible to implement a reminder mail to the reporter and approver regarding pending approval after 5 days. I thoug...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

How to get a sound alert whenever a new ticket is created within your Jira Service desk   Hi guys. After much stress and having to find a solution for this on my own, I figure I would add back...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud
• notification

I have a customer who is able to log into the system but cannot see his tasks on his service desk dashboard. I can see from the User Statistics for him that he has logged in today. I have checked h...

• Question
• jira-service-desk

I want to know if it is possible in jira service desk to hide / view the types of requests (issue) based on the customer who is accessing the support portal. For example, I would like the item highli...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   Using Jira cloud.  I am not able to find where to modify the Approvers list in an existing workflow approvers list.  So essetnially it's full of people who shouldn't be ther...

• Question
• jira-service-desk

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. When you click send, the error "W...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does, Service desk have the ability to do conditional logic?

• Question
• jira-service-desk