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I am looking for a way to escalate my alert from P3 to P2 when it has not been closed for 4hrs.

Sneha Manna
Sneha Manna
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March 11, 2025

 

 

Hi everyone,

We receive thousands of alerts in OpsGenie, most of which are autoclosed. We're looking to set up a system that escalates an alert from P3 to P2 if it hasn't been closed within 4 hours. Is there a way to achieve this? Our goal is to notify the team only when a P2 alert is triggered. While I can set priorities based on the message content, I'm struggling to do so based on elapsed time. Any suggestions?

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