Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to use variable substitution in Service Desk requests? For example, I have a request for wireless access and I'd like to have a required field for LOCATION and a hidden field for the ...
- Question
- jira-service-desk
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I have in my security: Administrators Developers User Service Desk Customers Service Desk Team Who of these is a Agent ?. or is other type of user. Thank for everything.
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I had some tickets with an old SLA rule.When i updated the SLAs, i see that the SLA is being shown correctly for only new tickets which were created after the SLA updation .For the old tickets the SL...
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Is it possible to receive a HipChat notifications when a JIRA Service Desk Customer Portal request has been logged to ensure we don't breach our SLAs. With HipChat and comments through JIRA we try...
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I would like to know if there is an add-on that would automatically add Melbourne (or Australian) public holidays into the calender function in the JIRA Service Desk Customer Portal (SLA --&g...
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I am working with custom security levels within a Issue Security Scheme and i think I may have found a bug in JIRA. I have X amount of different groups and X amount of different security levels that ...
- Question
- issue-security
- jira-service-desk
- permission
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Hi, our current service desk solution allows copy&paste of images (screen shots) into the description field of a request. How can I configure this in JIRA Service Desk 2.0? It should work l...
- Question
- jira-service-desk
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Dear all, I'm trying to setup Service Desk 2.0 for Evaluation and I would like to add "Company/ Group" as pre-filled values upon Customer Signup, so I can easily divide tasks based on the reporter -...
- Question
- jira-service-desk
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Hi, by now the Service Desk 2.0 Portals (Help Center) page (Entry page for an overview of available service desks) is neither translated nor editable. Is there a way to modify this page? Is there a ...
- Question
- jira-service-desk
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To add internal customers to JIRA Service Desk 2, is there anyway to do this on mass through LDAP or other authentication method that uses their existing organisational accounts as I don't want to ha...
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Within service desk, creating an SLA for time to assignment has a couple bugs and I am trying to figure out a work around. If you create an SLA for tracking the time to assignment, the only us...
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Service Desk 2.0 is potentially a savings for me, but there are still some 'workaround' whereby I have to send Customers to JIRA view to allow them to perform a number of operations. Given that with ...
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Hello, I wonder could you tell me the cost of upgrading to 2.0? I've just recently purchased a 100 user license but would much prefer to use the new pricing model for service desk. We host JIRA...
- Question
- jira-service-desk
- licence
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Hello, We are using JIRA and thinking about the addon JIRA Service Desk 2.0. I have a question about creating a call through e-mail. More than 70% of are calls are coming through e-mail. When a c...
426 views 2 0 Deleted user September 14, 2014- Question
- jira-service-desk
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Our Service Desk customers are all internal. I want to be able to use JIRA with LDAP authentication, copy users on first login, to autheticate and create the users as Service Desk Customers wit...
- Question
- jira-service-desk
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How can I migrate freshdesk tickets to JIRA service desk? I can export Freshdesk tickets to json files. Is there any way to import the json files from Freshdesk? Thanks, Riccardo
- Question
- administration
- jira-service-desk
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I added a new custom field to JIRA - I set it as a multi-select check box field sd-2.png and provide several options sd-1.png I then add it to a Service desk request type. When the Service ...
- Question
- jira-service-desk
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We are considering the JIRA service desk product. We have a staff of 6 on-call/support people, but there are usually two people on-call, who "work the queue". We rotate weekly. Do we need a 4-5...
- Question
- jira-service-desk
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Hi, we have an SLA which requires our support team to provide a follow-up comment to the reporter e.g. every 4 hours. So, every time the support person creates a comment for the reporter, another 4 h...
- Question
- jira-service-desk
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JIRA (OnDemand) Service Desk 2.0 has setting to allow customers to contact service desk via email. Customers can create a request by sending an email, and respond to comments from agents via email as...
- Question
- jira-service-desk
- ms-exchange
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Is it possible to have an aggregated view where an agent can see all tickets assigned to them from different Service Desks? Being a school, and now the SD2.0 pricing is better representing our use c...
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I have a work flow that has three levels of escalation, Tier 1, Tier 2 and Tier 3. I need an SLA that shows the time each Tier has the issue. Example for Tier one - there time would start when...
- Question
- jira-service-desk
- sla
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We've setup our service desk portal but I have 1 request that is not currently fulfilled through an Atlassian product. I'd like to put the link on our service desk portal though. Is this possible?&nb...
- Question
- customer-portal
- jira-service-desk
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My name is Carolina Maltese, and I work for a company in Montevideo Uruguay (South America). We are really interested in Jira Service Desk, but our clients are Spanish speakers. As a matter of fact, ...
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Hi! I'm configuring my Service desk, I have created a new request type with different field in there. It works fine, however, I have noticed that if my field help is too long, on customer interface,...
- Question
- css
- field
- jira-service-desk
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