I would like to get the current date and time when changing status, like when the Agents assigned the ticket, assigned date and time is also captured.
I think I can achieve this through post function scripting of field, however I am not familiar with it. I am hoping someone can help me.
Thank you in advance!
What plugin do you have for scripting? If you can write a groovy script in your plugin, you can just write
def date = new Date()
Thank you for your help. I am using ScriptRunner. How can I set the custom field value to the captured current date and time? :)
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you can read my article here. I described three ways to update an issue
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