Emailing all the comments to the customer

[Deleted user]

The content of the email that the client wants to receive is the whole trail of comments between the agent and the customer.

I am thinking that every comment is stored to a field and add symbols like this "*****" on top of each comment that will serve as a division. Can I achieve such functionality through script runner?

And if yes, can I add this field as well in the post function email?

Thank you in advance! 

[Alexey Matveev]

In the post function email you can just get all comments from the issue and send them:

String comments = "";

ComponentAccessor.getAttachmentManager().getAttachments(issue). {

  comments += it.getBody()

}

[Deleted user]

Hi Alexey,

Could it be that you are meaning the CommentManager and not the AttachmentManager?

I tried your code snippet, and could not get it to work (ex. the object Attachment does not have the method getBody() implemented).

Regards,

Julian

[Alexey Matveev]

You are right, it must be CommentManager:)