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How to set reporting on SLA goals which have JQL filters

An Peeters
An Peeters
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March 16, 2018

Hi,

 

I need reports on my SLA goals, but these SLA goals have JQL filters (other goals needed per priority).

I consulted the documentation, but it says: LA goals use overlapping JQL filters, your custom SLA reports may be inaccurate

I can't find info on how to create accurate reporting.

Isn't this possible?

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carolyn french
carolyn french
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March 28, 2018

Hi An, and welcome to community!

Are your SLA goals using overlapping JQL filters? Is it possible to separate them out so that they don't overlap?

That looks like the best practice, as you have seen from the documentation.

Carolyn

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