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Permission-specific Request Types?

James Gill
Contributor
March 16, 2018

I'm looking for a way to make a Request Types visible to only a specific subset of Customers in my Service Desk.  If it can be done by Request Type Grouping that would be ideal.  What is the most appropriate way to go about this?

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Carlos Garcia Navarro
Community Champion
March 17, 2018

Hi James,

I remember I was trying to do something similar at some point and found help in this other post: https://community.atlassian.com/t5/Jira-Service-Desk-questions/ServiceDesk-Visibility-of-cases-to-users-groups-projects/qaq-p/19049

Carlos 

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