search field ?

[Luiz Felipe Lima]

Hi all, well, does the jira service desk have a search field to find the tickets in a faster way ?? EX: I want to find all tickets of the client "X" whatever their status, open or closed, etc.
If you have this option, where to find it, and how to enable it?
I'm waiting and a hug for everyone.

[Jack Brickey]

You simply need to construct a filter to align with your needs.

you need to navigate to “search for issues”. How you get there depends upon whether you are on server or cloud. 

Once there you can use JQL to construct your filter, e.g.

project = abc and assignee = username and status != Done 

if you can be precise in what you want to display I can help more precisely. 

[Knut Arne Ristebråten]

Also to add, the quick search box in the nav bar support smart query.

E.g.
Quick search: 
r:testUser test1 created:-1w Done

Gives JQL
project = TEST1 AND status = Done AND reporter = testUser AND created >= -1w

Look here for more about smart query in quick search: https://confluence.atlassian.com/jiracoreserver073/quick-searching-861257204.html

[Luiz Felipe Lima]

Agradeço as respostas, consegui resolver o problema em questão com as suas dicas. Obrigado