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Getting Wrong SLA breached Report

Akash Soni
Akash Soni March 9, 2018

I have get SLA Breached report "Past year by Month" and Show there is "10" Request are Breached in Month of January 2018 but when I click on that it's show "19". Same thing Happen in Mach-2018 report.Breached by month.PNGBreachedDec-2018.PNGBreachedJan-2018.PNG Request (As i have cross check it show last month Request also.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 9, 2018

It looks like you are encountering a documented bug.  Please see https://jira.atlassian.com/browse/JSDSERVER-5047 for details.

In that bug ticket it appears that this was something fixed in the Jira Service Desk 3.5.0 version.   If you are already running a version before that, I would recommend upgrading to resolve this.

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