Jira Service Management

I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again.   We have 20 service desk projects created and around ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Am I losing my mind, or am I not seeing an option to whitelist a domain on incoming emails? There is this option on every help desk software product I have set up, why not here? I want to turn on public...

• Question
• jira-service-desk

Hi, I was reading https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html to configure my notification. but I only have two options under my reci...

• Question
• jira-service-desk
• jira-service-desk-cloud

We are creating a customer portal in drupal and using the AWS Cognito SAML/SSO service as our authorization. These same customers will be asked to create support tickets in Jira Service Desk. As par...

• Question
• atlassian-guard
• cloud
• cognito
• confluence
• jira-service-desk
• +1 more tag...

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• Question
• issue
• jira-service-desk
• move

I use a specific account to send\receive email on Jira that is like mailersupport@mycompany.com. This account below to support@mycompany.com group that contain all email of support team. I configur...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm having trouble finding the location that allows me to change the default approvers in the Service Desk plugin. 

• Question
• jira-service-desk

Es posible asignar una incidencia a un grupo ?

• Question
• jira-service-desk

Hello, i'm going to setup a Jira service Desk istance, but i have a question: if i have 10 users in my organization but i use only simultaneously maximum 3 licenses can I buy the 3 user license? Ho...

• Question
• atlassian-support
• jira-service-desk

I'm looking to use statuspage to provide notifications to multiple customer specific groups on the same cloud platform.  Sometimes we have issues that affect only one or sometimes several of our...

• Question
• jira-service-desk
• statuspage

Am i mistaken or service desk customers cannot view confluence articles unless they have a license.

• Question
• jira-service-desk

Im wondering is someone can help on this. We have multiple projects set up in Jira software and each of these have their own Service Desk linked. We have set up the client portals and companies hav...

• Question
• jira-service-desk
• jira-software
• knowledge-base

Hello, Is it possible to connect customers with their company based on their email URL? What I want to do is indicate the URL that matches a company and have each new contact with the same URL to b...

• Question
• jira-service-desk

Hello Community, I would like to send notification to customers from different emails for every project. Project A: notification from ABC@gmail.com Proejct B: notification from XYZ@gmail.com None...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, many of the email summaries are showing like this below. Re: email notification   here what is meant by Re:   please any one help me on this

• Question
• jira-service-desk

Hi, I have two users configured and fully functional with access to my project.  One user is me with my direct email address and the other is a user that has an email address that is a mailbox ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear Team,   Kindly let me know we are using JIRA Below product in IDFC organisation , SQL Support team wanted to upgarde SQL 2012 SP4-GDR version and which is already installed SQL 2012 on JI...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

...t; 15, 'requestFieldValues' => $requestArray]]); $finalStory = \GuzzleHttp\json_decode($result->getBody()->getContents(), true); print_r($finalStory); exit;  

• Question
• jira-service-desk

Bonjour, Serait il possible de mettre le champs commentaire interne par défaut au lieu de répondre au client ? Cela présente un risque, si par erreur nous oublions de cocher commentaire interne et ...

• Question
• jira-service-desk
• language-fr

My service desk logs issues in Jira Service Desk when they receive a phone call from a customer, is there a way to set the system to trigger an email to the customer when my agents log the issue givi...

• Question
• jira-service-desk

Hi! What I want to do is assign users to JSD-groups depending on what 'Location' (custom field populated from Active Directory Attributes sync addon) they belong to.   Problem is I can't figu...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi I would like to know how to link all knowledge base articles so users can search for it before they open an request?

• Question
• jira-service-desk

Hello, we have a customer that due to compliance requirements needs to restrict certain strings (credit card numbers) to be entered into Jira Service Desk. We have been able to use validators to res...

• Question
• jira-service-desk