Jira Service Management

As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence ac...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Please share me Document to know about Atlassian OpsGenie i want this to install and work on it .Please share me guide to know about this and setup thsi.

• Question
• jira
• opsgenie

I was trying to increase the width of projects drop down (when it is basic search not advanced)  in search for issues page in JIRA.  I tried to inspect the found that its a class without a...

• Question
• jira
• jira-service-desk

Здравствуйте. Установил сервер Jira Service Desk, настроил. При подключении клиентов к порталу для создания запросов, страница постоянно обновляется как будто жму F5, это происходит из под любого по...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am wondering if it's possible, whether through JIRA system or from an add-on, to auto-populate a field with a user's email address when you type their name (similar to when you type a name into the...

• Question
• jira-service-desk

I need to make a change to workflow to contain "Waiting for Client" is it possible? Also, with it being added does to stop the "clock" SLAs?  Thanks

• Question
• jira-service-desk

Dear Jira Service Desk community, I'm encountering a strange problem. On the inital page load of the Service Desk Customer Portal the German Umlaute Ä, Ü, Ö are not correcty displayed by either...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server

Our tickets are created based on a phone call into our call centre, I saw nothing about this in the demo or in looking at the software. We would be importing our existing database of customers and u...

• Question
• jira-service-desk

I'm looking at creating a custom automation rule that sends an email when issues are created and match certain fields. What I want to do is have the email sent to the address that's provided in one o...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have a closed service desk; user accounts must be approved and created by us. Opening it up to anonymous access is not an option. I have a new requirement/request from our SD team and I'm not sur...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

So for example if I have an SLA that measures the time it takes for a fix version to be assigned to an issue and the SLA "Stops" on "Fix Version Assigned" and then the issue doesn't pass testing so t...

• Question
• jira-service-desk
• sla

hello team   I restrict acces with label for customer portal request type. But it still work on the help center , article shown . How can i prevent it to be shown in the help center ? I nee...

• Question
• jira-service-desk

Our service desk is set up so that each customer can only see their issues.  I was asked to find a way that HR can see each other's issues.  I created a HR organization and moved a few cust...

• Question
• evaluator-resources
• jira-cloud
• jira-service-desk
• organization

For a client I have multiple service desk projects, with each of them having their own SLA's. In the projects the agents can check their own issues and see which of them is reaching the SLA.   ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there, We are immanently moving to Service Desk (Cloud) and have set up a custom email address so that customers can continue to use the existing email address when raising issues. This is worki...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When creating a ticket users are having the option to share with.  It says entire companyname or no one..   can i disable this from somewhere please?

• Question
• jira-service-desk
• jira

...et up is comment added and the condition is for objects within schema.  I am trying to update an object when an JQL is true.  I am using Jira 8 and this is the line when it fails //line w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We want to automatize trhe data backup. I use Jira cloud services desk and jira software. How could we do that please ?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear, When I (an admin in Jira Service Desk) create a ticket for our client (which has a specific project), our client can't see the content of the ticket. This a print screen of the screen which o...

• Question
• jira-service-desk

Anyone found a way how to add request participants through the iPhone app?

• Question
• app
• cloud
• jira-service-desk
• mobile

Hi All, I am trying to extract the Time To Resolution in .csv Formate. But in the downloaded file, this field is missing.  Is there any other way to extract this field   Rega...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I created a new project and activated under project settings the Email requests function. The function is working already and creates for a incoming e-mail an new issue, with the e-mail body as ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good day,   We have a problem with Customer Portal in Russian language. When user open it for the first time page opens with wrong coding. But when he navigates through, page coding become...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, we have set-up email request and the email address is support@clinkitsolutions.atlassian.net. This is working the past days, but today we received MAIL bounce (message could not be delivered...

• Question
• jira-service-desk

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• Question