Jira Service Management

...t; 15, 'requestFieldValues' => $requestArray]]); $finalStory = \GuzzleHttp\json_decode($result->getBody()->getContents(), true); print_r($finalStory); exit;  

• Question
• jira-service-desk

Bonjour, Serait il possible de mettre le champs commentaire interne par défaut au lieu de répondre au client ? Cela présente un risque, si par erreur nous oublions de cocher commentaire interne et ...

• Question
• jira-service-desk
• language-fr

My service desk logs issues in Jira Service Desk when they receive a phone call from a customer, is there a way to set the system to trigger an email to the customer when my agents log the issue givi...

• Question
• jira-service-desk

Hi! What I want to do is assign users to JSD-groups depending on what 'Location' (custom field populated from Active Directory Attributes sync addon) they belong to.   Problem is I can't figu...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi I would like to know how to link all knowledge base articles so users can search for it before they open an request?

• Question
• jira-service-desk

Hello, we have a customer that due to compliance requirements needs to restrict certain strings (credit card numbers) to be entered into Jira Service Desk. We have been able to use validators to res...

• Question
• jira-service-desk

At this very moment I am trying to run Jira Software and Confluence behind a NGINX Reverse Proxy; My Connector looks like this: <Connector port="8083" relaxedPathChars="[]|" relaxedQueryChars="[]...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   How can I limit a search using a specific time frame? For example, I am searching for issues with a Final Distribution Due date from January 1, 2018 through June 30, 2018.   Thank...

• Question
• jira
• jira-service-desk

Text entered in our service desk's search field sometimes shows an appropriate request type under "FILE A REQUEST" but often returns "No result found." How do we make sure the relevant request type ...

• Question
• jira-service-desk
• jira-service-desk-server
• request-type
• search
• server

Due to the layout and the visibility of the images on the page, the view is impaired by this option. Is there any way to remove or hide? Is there also some way to modify the layout of the page? &nbs...

• Question
• jira-service-desk

Wondering how to set up automation so when a customer request comes through email, it will be categorized properly into a request type automatically. For example, if a client's email subject contain...

• Question
• jira-service-desk

Hi, It is possible to do a manual sort of a queue list?

• Question
• jira-service-desk

Hi, is it possible to access Jira service desk cloud using LDAP o active directory with ADFS? Should I use Jira access manager? thanks

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The "Contact us about" wording in the Customer portal (above the drop-down menu) is a little awkward with the way we're drafting our Request Groups. Is there any way to customize that text?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have a notification scheme and there the editor and the author should be informed at every status change. Unfortunately only the editor and not the author gets a mail. What could be the reason...

• Question
• jira-service-desk

Hi, Our DBA has noticed that there are some queries Jira is launching +1,3M times each 2h. One of these queries is: update "AO_319474_QUEUE" set "CLAIMANT" = :1 where "AO_319474_QUEUE"."ID" = :2 ...

• Question
• database
• jira-service-desk
• jira-service-desk-server
• server

Hi @AlL   I want to display current reports of all reports on the customer portal for eg.  using graph  total no of request number of request per request type resolved reports ...

• Question
• jira-service-desk

Please advise if you can set the system to send a email to a customer when an agent logs a issue for that customer

• Question
• jira-service-desk

Hello Community,  We are starting to use JSD and I was wondering what is your experience, how to get maximum of this tool and what is the best way to solve issues.  For example: When tick...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I have a question concerning creating custom rules in service desks. I want to specify i specific group to get email notifications f.A on adding a comment. But all that i can select ...

• Question
• jira
• jira-service-desk

...ssue with a public link.   thanks for your insights,   ROgier

• Question
• jira-service-desk

...upport email] Create Users: true Notify Users: false Strip Quotes: false Because that inbox has been successfully creating service tickets for a while now, it was not monitored a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the standard email handler. When a new email receive by the mail server, JIRA will either create new issue or comment onto the existing one. The problem is, not only the customer but also...

• Question
• jira-service-desk
• jira-service-desk-server
• mail-handler
• notification
• permission
• +1 more tag...

Hi All,   I am new here but i need to do something that is proving to be difficult and i think i found a work around but i don't have the extra text users to test out my solution. I was h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I want to create a procurement requisition process with an approvals matrix and integrate it with SAP. Here are some details: 1. Create a requisition. 2.  create a workflow matrix based on...

• Question
• jira-service-desk
• erp
• jira-core
• jira-software
• sap