Limited recipients when customizing notification

[Miftah Farid]

Hi,

I was reading https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html to configure my notification. but I only have two options under my recipient list, "Reporter (customer)" and "Customer involved", while in the page there are some more, like "Added participants", "Approvers". Why they are not appearing in the list? 

[Randy Concepcion]

Hi @Miftah Farid , did you find a solution for this? I am getting the same issue.

[Jack Brickey]

Approvers is for workflows wher you need the request to be approved in order to advance it. Read this article - setting-up-approvals

Added participants is associate with “Request participants” field. Customer can add other customers that have permissions in the project. Read this article - adding-request-participants

[Miftah Farid]

Hi Jack,

Thanks for your response. But the issue is they are not there in recipient list.