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Jira Service Management
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What is the best way to set an assignee back to the service desk team member who escalated to development? I don't see a post function that allows me to select change assignee based on who set a cust...
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Where do I find the free out of box reports for JIRA and Jira Service Desk?
- Question
- jira-service-desk
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While the Adaptavist docs have some useful notes about using Behaviours with JSD and also how to make "Internal Comments" with a script, I wasn't able to find something indicating how to use Behaviou...
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Hi! Can I use self-hosted server version of Jira Service Desk with Jira Software/Confluence which are deployed under data center edition license? Thanks.
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Hi Experts I can see only Admins have the option to create different queues - tickets views, is there any possibility Agents can create Queues of their own and is not visible to others? &nb...
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Is it possible to mask custom text fields within Jira Service Desk? We have pii info in some fields and would like to mask that information. Thank you. -Toby
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- jira-service-desk
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Hi all, we are using Jira Service Desk 3.12.x (JSD) Sever and I try to improve some for our daily work. We've configured a Confluence server too and connected it with Jira. I'm trying to provide s...
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Hello everyone. The value of the 'Description' field is automatically filled in according to what is populated in 'Summary', I will initially have 5 text options to be populated in 'Summary' if what...
- Question
- jira
- jira-service-desk
- scriptrunner
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We are currently using Jira Service Desk to provide support for our external customers. However, I also want to have a JIRA Service Desk Project to streamline our internal HR onboarding to h...
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Hello! I try to change the base URL in the Settings, but no results :( At the moment the URL is IP:8090 I want to change it to subdomain ticket.domain.com Do I need to change the Virtualhost sett...
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I'm new to JSD and I'm not clear on what information to include in an issue that would be useful for later reporting. I see "Issue Types" and "Components" and "Labels", and I don't understand h...
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- jira-service-desk
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Our customers are frustrated that they are only able to see the most up to date correspondence on notifications and not the full chain. Is this possible? Has anyone else run into this issue?
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I would like to use this for more than just IT Service questions. I would also like to build metrics of the help I am providing to users for a variety of service requests which are not IT relat...
- Question
- jira-service-desk
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For All Tickets in ABC Project(Or minimum Service Desk Requests). We would like to Autoclose the ticket if there is no Activity for more than 5 Days. It should close and send a Notification to the Re...
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Once you select a request type from the portal, it states "Raise this request on behalf of" on the top line. Is there a way to edit this message?
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- jira-service-desk
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Hi, Is it possible to record the category of request that the user selected before to select the request type? We have categories as products, so it's very important to know which product the clien...
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Hi, On the old JSD interface, there was a button to create a ticket that would automatically be linked to the currently browsed request. See (sorry it's in french, but I highlithed it): ...
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Our Service Desk allows for incidents and requests to be submitted. Jira Service Desk allows for only one incoming mail handler to auto assign to an issue type. Can more than one be configured? ...
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Hello, i don't find the good command to add a participant to an issue on this page : https://atlassianps.org/docs/JiraPS/commands/ Is it possible? It's strange i don't find it be...
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- jira-service-desk
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Hi everybody, This issue is my first community contribution ever. Hoping this topic will save somebody time. Can't say I did. But, lessons learned. The facts; Using Jira Service Desk Cloud Added ...
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Hi, I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field. Whenever a customer need to raise a request from c...
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We are looking for a helpdesk tool to manage our incidents raised by our users . Number of users would be 10-15 and the ticket count would be around 50-100 in a month. so i would like to know that ho...
- Question
- jira-service-desk
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I keep getting the Service Desk added as a participant to the issue, I've tried removing it by using a JSON statement in Jira Project Automation but it doesn't seem to be working although the rule fu...
- Question
- jira-service-desk
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I'm trying to set up the Client Support Queue described at this link: https://community.atlassian.com/t5/Jira-questions/What-is-the-best-way-to-organize-JIRA/qaq-p/236593 but customers with no ...
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Gostaria de incluir nos meus clientes observações e comentários. Como quais são os key-users, e formar de conexão. Temos diversos clientes e cada um tem um politica de conexão diferen...
- Question
- jira-service-desk
- language-pt
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