Community resources
Community resources
Community resources
Jira Service Management
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....JsonParser; import org.apache.commons.codec.binary.Base64; public class TestClass { public static JsonObject jsonObj; public static void main(String[] args) throws Exception { // TODO Auto-g...
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Hello, We're switching from email to JSD and are well on our way. I wanted to know if there was a way to automatically change the assignee of an issue to the JSD Agent who responds first...
355 views 3 1 Deleted user February 15, 2019 -
Queues used to display the issues within in multiple pages, with a set limit of issues per page. It appears some recent update caused queues to now load issues as the user scrolls through them, in a ...
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Just upgraded to JIRA 8 and Service Desk 4 on premises. I am now getting errors when attempting to comment to an issue. A box pops up which says" Communications Breakdown The Jira serve...
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As outlined here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Identifying-a-CC-in-an-email-to-incorporate-in-an-automation/qaq-p/742648 You can do a JQL search by email addre...
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- jira-service-desk
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Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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I am trying to allocate the Service Desk agent license we have been assigned, but when I go to do that from my Service Desk project, the wizard tells me I've already exceeded my limit. I followed th...
- Question
- jira-service-desk
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To clarify, we have JSD configured with automations, and one Custom Field has multiple options (we can select more than one). The issue is that when the automation quicks in, it "edits" the Custom Fi...
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This week I noticed when I click on a hyper link within a trello email, it is not taking me to the board any more - anyone else seeing this? I'm using Chrome Stephanie
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Hello. I have seen other places where you can use a plugin to get close to the functionality I would like. We are looking for Proper Reports not Lines and bar graphs to represent data.&n...
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I want a description to be pre populated on the request form of a particular request type in jira service desk . This description will help the customer with the instructions to raise a request.
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- evaluator-resources
- jira-service-desk
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Hi, My company is considering the implementation of JIRA service desk and using in conjunction with SAP. Specifically we want JIRA to query our SAP databases and populate the fields in service...
- Question
- jira-service-desk
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Hi all, Our Workflow proces is now 'new ticket - categorize (button) - open' If we create a linked issue from a ticket, we don't want that this ticket is marked as new. So past new en categorize i...
- Question
- jira-service-desk
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We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are identified as agents as they are deali...
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I am new on Jira On our mailserver we have created a support@.. -mail alias the hostingprovider sends a confirmation-mail to the destination, and I had expected that this mail would come as a...
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Hello Community. We developed the service that allows migrating data to Jira Service Desk from many different help desk systems. However, right now we are using the mix - we migrate everything via&...
- Question
- jira-service-desk
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Hi there, I have a problem in one service desk project when I create a new issue as agent in the backend (raise a request): after the issue has been created there is no share-button nor the resolve ...
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hello, due to data protection I would like to anonymize issues. In particular, I would like to delete the issue history completely or make individual entries (personal data) unrecognisable. A ticket ...
- Question
- jira-service-desk
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I have a new install of Jira Service Desk 8,0. When I switch to http redirect to https I receive the message in the stdout log: JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJira...
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IMP- How to maintain record of important issues and repeated issues and how to shared thisTo allUSER
Hi All, It seems that users are reporting the same issues so we want to add one feature to our JIRA SD as Evry issue with the solution are stored in somewhere which can accessible to all...
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Hi, Since the JSD portal view is completely useless, I migrated a customer account to Atlassian account to give access to the KB space in confluence. When the customer visits the po...
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We are planning to upgrade our current JIRA Sofwtare and JIRA Service Desk to version 8.0 and 4.0 respectively. Are you available to support us during weekend? Else, can you provide us the instruct...
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Currently, the "view" customer who submit requests on a Jira Service desk, is very limited. It seems like a customer can comment and see shared comments on the issue. If the issue is open the ca...
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- jira-service-desk
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Customer Facing page by geographical location (different service portfolios) different landing pages
How do I make the: Customer Facing page by geographical location (different service portfolios) different landing pages
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- jira-service-desk
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Hi, I'm new to Jira and have full rights, and I'm wanting to add approvers that don't need a Jira Service Desk license to approve those requests, and apparently they just have to be custome...
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- jira-service-desk
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