Community resources
Community resources
Community resources
Jira Service Management
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The use case is - customers are using one service desk project and partners another one, and via the knowledge base (Confluence page) I would like to provide different type of documentation for them....
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I want to build out calendars base on groups of a single project. I have two groups a Server team group and a Help Desk team group. I want to show the issue type that each group team is getting. ...
- Question
- calendar
- cloud
- jira-service-desk
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I have configured Approvers so that at least 1 of my agents can Approve the request. I want to point out that I don't want the customers to choose an approver, as they are pre-defined. I...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4....
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Our Jira Service Desk has multiple customer organizations. Is it possible to have the JSD issues get a custom issue ID that includes the customer organization? So an issue from custome...
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Hello, we are running Jira SD and receive most of our support inquiries via mail. how can we preserve the original mail as .msg file attachment in the newly generated ticket along with the other fi...
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Hi Everyone, We have configured the outgoing email (SMTP Server in JIRA), we have updated the Timeout is 10000ms & SMTP port 25. Configured the email requested for JSD projects support requires...
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I am new to JIRA service desk. I need the project admin to receive issue created email notifications. I have setup the default notification scheme how I want it and the admin is set as the project le...
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We are trying to adopt Jira into my company and we are having some difficulties in the implementation. Our company is divided into several departments and our idea is to create different Jira projec...
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Hi, I'm trying to set an option in a select field if the reporter is in a specific group but I always get this error. java.lang.NullPointerException: Cannot set property 'Segmentation' on null obje...
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I have configured the incoming mail handler for one of our Service Desk projects but no tickets are being raised. We have external clients replying on the mail Id as well but no tickets are being cre...
- Question
- jira-service-desk
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Hi there, In our company's Jira service desk, the ticket will not reopen upon customer comment if the ticket is resolved but not closed. Looking for a JQL query to find tickets was last commented b...
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I currently have a service desk queue that I want to Edit to exclude tickets where a linked issue exists in Jira Project (as once issues are added to the project we don't need to worry about them in ...
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Hello, I am not managing to block comments on 1 status, while it worked for another. The same exact transition permission was used => jira.permission.comment.user Your help would be a...
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Is that possible to using seperate outgoing mail for Jira Service Desk Projects? Current we got Jira Software & Jira Service Desk on the same instance and after quick research I found 1 option fo...
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I have added customers email address by creating an organisation into Support Desk Jira portal. When adding customer via their e-mail, Jira sends them an invitation request. When this email is...
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Hi everyone, Our customer base is wide and dispersed, varies a lot and we don't have them all listed with their details already. We need a way to be able to create customers/reporters ...
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Why does Jira look super different between cloud and selfhosted. is it possible to fix this?
1,292 views 3 1 Deleted user July 21, 2019 -
From one day to the next, the customer's email that opens the ticket in the ticket's file is no longer displayed. And you have also stopped sending it to the Webhook URL that connects to our server a...
- Question
- jira
- jira-service-desk
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Since I know JIRA is taking the whole email body as issue description, I'm now trying another approach where the email message body is formatted in a form format like Name : User Name , Field 1 : F...
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Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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hello, how to customize the client portal service desk. how can change, add or remove row into request resume client. i need add the row Date and priority. &n...
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I have a situation where we have SLA's that have breached their goal, but they are not being counted in %breached or Total Breached counts in the Reports. Is this intended? How can I view tickets ...
- Question
- jira-service-desk
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Hi everybody. Trying to make the next scheme: Issue created in service desk by the customer, then: 1. The automation assigning the first assignee on issue creation moment. 2. Than i want to wait ...
- Question
- jira-service-desk
- automation
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Good morning, I wanted to ask if there is any way that each project at JIRA Service Desk has different clients. For example: Project 1 - 50 clients Project 2 - 100 clients. Some may coincide and...
- Question
- jira
- jira-cloud
- jira-service-desk
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