Community resources
Community resources
Jira Service Management
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Hello Community, i have Jira Service Desk and interested if it possible see who Approved Issue or who rejected . also if i can make report?
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Hello everyone. We started using Jira Service Desk recently, but are facing quite a big problem when customers e-mail requests to our Service Desk. Sometimes their e-mails does not create a ...
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Is it possible to search and view Organizations and Customers on the app?
- Question
- evaluator-resources
- jira-service-desk
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Hi, We have just started using Jira Service Desk (Cloud) as a tool in our support unit. We have over 100 customers that we will create one project each for. Furthermore, we will not allow an...
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I have a list of multi-select checkboxes. The checked checkboxes will/should update a static Groups field. I used the following code in Listener. This allows the Groups field to add the checked opti...
- Question
- checkbox
- jira-service-desk
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I know for a fact when a participant is added to an issue they start receiving emails for any comments/status changes for the ticket. But what I wanna know is that do they get notified as so...
- Question
- jira-service-desk
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How to get the following stats in Service Desk total number of open tickets beginning of month the number of new tickets opened in the month the number of tickets that were close...
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We have an existing JIRA Software installation on-premise and we installed a trial of Service Desk. When the trial ended, we uninstalled Service Desk, as the expired trial was impacting regular...
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My customer is locked out of the portal due to too many failed attempts. I changed their password but how do i unlock their account?
- Question
- jira-service-desk
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When a new issue is created, all watchers receive an email but it is very plain, id like to customize it. Right now the subject is just ; "Issue Key-## has been created!" t...
- Question
- jira-service-desk
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I would like to use an existing Request Type from another Service Desk project when setting up a new Service Desk project.
- Question
- jira-service-desk
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For instance, our request types need at least 10 days advance notice. Is there a way to restrict the due by field so that customers are not able to select any date before 10 business days?
- Question
- due-date
- jira-service-desk
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This has been requested for some time. And we understand the need for user licenses for people who can create pages, personal spaces etc. But we're only looking for authenticating free JSD cust...
- Question
- jira-service-desk
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Hello, I've successfully created a step in my workflow that allows a user enter a "sleep" state and when it's in that state it pauses the SLA. However, I want to add a custom due date field, but am ...
- Question
- jira
- jira-service-desk
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...hatever reason), the field gets overwritten with the new reasons. That means we can only see the latest return reason, so we're not getting a true reflection of where our bottlenecks are. SO - how can w...
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Issue Level Security is turned off on our project, but when a Customer logs in to the portal to try and view a request created by another Customer they are denied with an error that says 'No Access -...
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I'm looking to automate when a ticket has status "Waiting for Customer" and the CUSTOMER has not responded to the ticket in 30d. . . resolve the ticket. I can automate a search on waiting for custom...
- Question
- jira-service-desk
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Hi, New to Jira Service Desk and unable to find the answer to my question in the community or in the documentation... When an issue is created and a response from the client is received, th...
- Question
- jira-service-desk
- project-lead
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Hi, Say I have a select list and based on what the customer chose on the second list I want to have a customized form after that value for the customer to fill in. How can that be done? /Mi...
- Question
- jira-service-desk
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Re: Service Desk Customers It beggars belief how you lot 'think' things through. It's incredibly frustrating for you to change something, not let anyone know what you're doing and then sit back whil...
- Question
- jira-service-desk
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Hello, I want to know if is possible to disable Quiet Hours (configured under my profile in Opsgenie) when I am on on-call? Do I have to disable it manually? Thanks,
- Question
- notification
- opsgenie
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I need to configure a login free portal and service desk widget on our ecommerce platform but I am not getting the option for enabling widget through project settings. Please assist.
- Question
- jira-service-desk
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the documentation says I should be able to change the template to a next-gen service desk template but I only see kanban or scrum templates available for next-gen projects.
- Question
- jira-service-desk
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I've been asked to look at setting up a Service Desk project that is intended to allow people to submit ideas. There may be some discussion on the issue and then a decision is made as to whether to p...
- Question
- jira-service-desk
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Hello, I've a problem with a scripted Behaviour which works in JIRA software, but not in Service Desk. Although I've mapped it to the Service Desk project (see attachment). The Behaviour should se...
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