Community resources
Community resources
Community resources
Jira Service Management
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Hi we are trying to figure out if it is possible to include multiple SLA's within a workflow. In a nutshell our support ticket will be passed to 3 to 4 multiple departments internally and each depar...
- Question
- jira-service-desk
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I have hundreds of GSuite users I want them to have client portal permissions only automatically. I can't go and change settings 1 by 1 obviously. Any advice? Thanks !
- Question
- jira-service-desk
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Customers are part of an organization defined in JSD. How to set default with Share With field in Portal to "no one" instead of organization.
- Question
- jira-service-desk
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Hello, I would love to increase response (Customer feedback) we are currently getting from customers. We are getting around 200 incidents closed every week, but only up to 5% of customers lea...
- Question
- jira-service-desk
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I am new to Service Desk. I have it setup right now so that when users send request via email it gets converted and creates a ticket. This is working, however when ever I open the ticket from the web...
- Question
- jira-service-desk
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Hi Community, I have user A in org B. Agent C creates an issue and share it with Org B. User A receives an email saying "agent C ... blah blah blah" and a link to "stop receiving notifications" wit...
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Hello everyone. I need to remove an Administrator user from Jira Service Dersk. I have eliminated all its roles, I have changed all the incidences to my user (new administrator) but at the time of ...
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Hi Team, I have a requirement here In my project I have a select list field in that i have options (A,B,C,D). So Here when the User Select the Value "A" in Select List Field While Creating / Editin...
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Hi, I'm experimenting with SSO on atlassian products using SAML. It works correctly for jira but Service Desk Portal seems to ignore the configuration and uses its own user database. Have I missed...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- saml
- sso
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Hi Community, We have been JIRA Cloud using service desk for a few months now. We now have several projects for multiple customer, each has their own "customer portal". We now want to restrict acces...
- Question
- cloud
- jira-service-desk
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We are using the cloud version of the Service Desk. Has anyone used a survey feature that allows you to request feedback at different times other than close and to send a reminder if they do not comp...
- Question
- jira-service-desk
- survey
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I'm trying to modify the text on the customer service portal login as shown in the attached screenshot. I tried modifying the sd-i18n.properties in the installed-plugins folder as suggested in forum ...
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Hi We are currently gearing up to switch from Zendesk to Jira Service Desk. In testing we've noticed that if a customer emails in via Service Desk, in the past they would just get added to t...
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Hi, I try to read the jira service desk database from a plugin that I created. I use a postgresql database. I try to add a dependency to pom.xml : <dependency> <gro...
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Hello, we don't find a way to see closed issues inside a Scrum board. We were searching for almost two weeks and we don't find an answer. YYou can See there the Column "Fertig",...
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Hi, I'm trying to understand why a service desk email-to-case settings is disabled. I am going to System -> Applications -> Service Desk -> Email requests and I see the email address I expec...
- Question
- jira-service-desk
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I'm looking to find a way to send a notification or email when a certain number of tickets have been closed on a project. For example, once my team would close our 100th ticket on a project, someone ...
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Hello, The useful portion of KB screen is very narrow. In the first place, the popup part takes about 60% of the screen, "did you like the article" takes another 25% of that part. As a result,...
- Question
- jira-service-desk
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Hello, Is there a way to integrate a tool like Questions with JSD? I would like to automate the process where users asking questions, team (or other users) answer then and they become public....
- Question
- jira-service-desk
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Hello dear Community, now i set up my Jira Service Desk on a Windows Server and i configured about selfsame, so the url is localhost:8080. How can i achieve to get jira to domain.com/support ...
- Question
- jira-service-desk
- jira-software
- url
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Dear , We have problems with the confirmation of emails that reach the customer: In notification scheme: In customer notification scheme: The normal notifications arrive but the notification of...
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When we comment in JIRA on an open Service Desk ticket, the comment looks right in JIRA. However, in the email to the customer who opened the ticket, the comment is duplicated 10 times, even th...
- Question
- jira-service-desk
- notification
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We are using JSU to make the comment field required before a Service Agent can marke the field as resolved. JSU allows you to enter an error message that can display to the Service Agent if the...
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Hello, We have syned AD and when a user get deactivated their account get deleted in JIRA. I would like any user to create a JIRA ticket anonymously. Under project permission i have a...
- Question
- jira-service-desk
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We've recently setup a Jira Software/Confluence install on a dedicated server hosted with a Cloud provider, however to have a smooth login experience for our internal staff we'd like to link this to ...
- Question
- confluence
- jira
- jira-service-desk
Atlassian Community Events
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