Service desk customers and confluence articles

[Stuart Russell]

Am i mistaken or service desk customers cannot view confluence articles unless they have a license.

[Arthur Mack]

You must setup a confluence space as a knowledge base for the Jira Service Desk project for this to work. 

There appear to be two levels of this:

1. Anyone can read articles (the space is essentially public and set as a knowledge base)

2. Everyone with access to your service desk

[Jack Brickey]

Customer can access articles that are incorporated under a Knowledge base. No fee for this.

[Gregory Van Den Ham]

Active users who don't hold a Confluence license have very limited access to Confluence. They can view pages, but can't like, comment, edit, view the dashboard, use the space directory, see user profiles or search your full site. 

Review this link for more information:

https://confluence.atlassian.com/doc/give-access-to-unlicensed-users-from-jira-service-desk-829076204.html