In Automation under Project settings, we have a rule created for auto closing issues after specific SLA.
However this is not working for one type of issue. Other types of issues are getting auto closed without any errors.
The automation does not seem to be considering this issue type as the logs do not show any error. it seems to be skipping these types of issues.
@Roshin Joy, Welcome to the Community. For the Community to be able to assist we will need more info. Can you provide the following:
@Chris Evans , link corrected.
@julia_ryzhkova , I would recommend creating a new post as I suspect your situation may be different. When creating the post please be sure to share:
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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