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Automation rule not working for a specific issue type

In Automation under Project settings, we have a rule created for auto closing issues after specific SLA.

However this is not working for one type of issue. Other types of issues are getting auto closed without any errors.

The automation does not seem to be considering this issue type as the logs do not show any error. it seems to be skipping these types of issues.



1 answer

0 votes
Jack Brickey Community Leader Dec 13, 2018

@Roshin Joy, Welcome to the Community. For the Community to be able to assist we will need more info. Can you provide the following:

  1. screenshot of your automation
  2. list of issuetypes and associated workflows, that is are all issuetypes assigned to a single workflow or different workflows

hi @Jack Brickey 

I am facing the issue. We are using JIRA Service Desk automation.

But the rule is not executed under the project.

Please let me know how to fix this.

I have checked the permissions it's not related to permission issue.

Need Clarity Automation Rule Not Executed.JPGNeed Clarity Automation Rule.JPGAutomation Error.JPGOnHold Automation Rule.JPG

@Prasad Andrews , I just responded to you in your other post. Best to discuss there.

this link goes nowhere 



Like steven_baron likes this

I am experiencing the same issue. Was this resolved?

Jack Brickey Community Leader Sep 13, 2021

@Chris Evans , link corrected.

@julia_ryzhkova , I would recommend creating a new post as I suspect your situation may be different. When creating the post please be sure to share:

  • platform (server or cloud)
  • automation screen shot
  • details of where the automation is and is not working 
  • automaton log from where it did not execute 

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