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Scriptrunner Send Custom Email JIRA Service Desk Cloud


I was wondering if it' possible to create a post function to send an email notification to a recipient specified in a custom field, could be free text, label field etc.

I've done something similar in Jira Server (Which was so easy to code in) but wanted to replicate this over to the cloud (as a business decision to migrate over) and wasn't able to find anything but the following:

def resp = post("/rest/api/2/issue/${issueKey}/notify")
.header("Content-Type", "application/json")
subject: 'Mail title',
textBody: "Body",
htmlBody: "<p>Body</p>",
to: [
users: [[
name: "username",
active: true
groups: [[
name: 'some group'

I was sure how the string email address value can be added to the to key and also wondered if 'cc' would also work?

Any suggestion or guidance would be a great help thank you.

I'd really want to avoid webhooks for now

Many thanks!



1 answer

0 votes
Ismael Jimoh
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Dec 12, 2018

I’ve also not tried this on cloud but I think you can use a get to fetch email of the user first and then for cc, if more than one user, hashset the user’s email addresses and for loop to parse this as a string separated by commas to the to field.

Yes, so ideally, im going to do a GET request to retrieve the email address from a custom field and then use this in the POST request, but i wasn't sure how this can be done placing this value into the 'To' field above?

Something like this?

to: [
users: [[
name: ""


let alone i also have another field for CC which im not sure where to place this in the request body aswell.

Many thanks!

Hi Pon, did you figure this out? I need to do the exact same thing where I need to notify an specific email address, like  and I havent been able to do it.

Can you please assist?

Thank you

hi @pontest @Tomas Arguinzones Yahoo were you able to figure this out?

Working code:

def resp = post("/rest/api/2/issue/ts-1/notify")
.header("Content-Type", "application/json")
subject: 'Mail title',
textBody: "Title",
htmlBody: "<p>Email</p>",
to: [
// assignee: true,
users: [[
accountId:"User's ID",
active: true

@Hemant if you still need it my solutions should work :) 

@Lukasz Grobelny 

Is there a way to send a custom email instead of a Notification?

TBH I don't remember @Ricardo Martinez but if you want, I can check

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