Can we link two tickets in customer portal in JSM ?

[shivani shirguppi]

Can we link two tickets in customer portal in JSM and fetch the value from one field in one ticket to another field in another ticket?

Field type is text field

[Jack Brickey]

Hi @shivani shirguppi , while you can certainly link two JSM issues, customers cannot do this within the portal view. Regarding copying the data from one issue to the other this can be done with automation.

[shivani shirguppi]

Can you please help with trigger point of automation? to copy the field value in Customer portal. @Jack Brickey 

[Jack Brickey]

That is something that you need to answer. What event drives you to want to copy the value from one issue to the other? Maybe it is the linking action? In other words, you could trigger on issue linked and then check some conditions to verify all aligns with when you want to copy the field.