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Our agents log a lot of routine issues such as password and profile resets, file recovery etc.
Ideally, in a perfect world, we would click a button, all required fields would be pre-populated (summary, request type / customer type and some custom fields) - all we would have to do is update the reporter and click create.
This would then create an issue at the resolved/done status.
Has anyone come across an add-on or solution to do a similar thing?