I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?
I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?
We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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