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Integrating Jira Service Desk and 3rd party VoIP platforms

I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?

I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?

We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)

1 comment

 Raymond Reddington

I too am looking for this feature.. I realize it has been 4 years since your question, but did you ever get an answer on this?   or find a marketplace app that will do this?  

I looked at the 'CallCenter for Jira Service Management' app, but it is for server,  I need one for cloud.

thanks!

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