Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,465,149
Community Members
 
Community Events
176
Community Groups

Integrating Jira Service Desk and 3rd party VoIP platforms

Raymond Reddington
Raymond Reddington Sep 27, 2017

I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?

I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?

We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)

Comment
Watch
Like # people like this
1272 views

1 comment

Allison Carlson
Allison Carlson Feb 03, 2021

 Raymond Reddington

I too am looking for this feature.. I realize it has been 4 years since your question, but did you ever get an answer on this?   or find a marketplace app that will do this?  

I looked at the 'CallCenter for Jira Service Management' app, but it is for server,  I need one for cloud.

thanks!

Like • Steffen Opel _Utoolity_ likes this
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS

Atlassian Community Events

See all events