I am in need of a feature on JIRA Service Desk that will allow Approvers (Customer) to indicate that they are out of office and designate their backup. When end users submit tickets where the selected Approver is out of office, the system re-assigns the Approver field (Custom Field) to the designated backup.
One of our Customers has over 70 Approvers (Department Managers) thus we require employees of the customer to pick (Custom Field: User Picker) their manager (Approver) from the list when creating tickets (instead of making all 70 Dept Managers as Approvers on the ticket). As an admin, manually adding and removing Approvers for out of office reasons is cumbersome.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events