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Hi, I've been really excited about the new Individual Capacity Planning View as it's something that's been a missing cog for a long while. But it's still very very basic - really keen to understand if there is a development roadmap and what that looks like and when? Also very happy to contribute feedback

When our field members add an insight and attached a Salesforce account, how can I sum up all the ARR from the insights up to the idea? Does that ARR stay up to date? If not, how do we refresh it regularly?

I always want more space on a board. Is there a way to delete the box at the bottom of my DoIt list that says "Inbox Planner Board Switch Boards"? and gain that space for cards? Thanks

Hi, I would like to publish an article in the Trello space. A Champion invited me to write one shortly before the migration. The Create Article form opens for me, but in "Choose Category" the category list is empty and it says "No options". Switching the Post Type to Question or Discussion in that same dialog fills the…

We are trying to change the scope for an oAuth client. As soon as we want to save the changes, there is a huge popup claiming that all the tokens will expiry, and all users will need to re-authorize. That's sound logic, so we tried, but this is not what happens. All tokens (and refresh token) are still alive. We tried by…

Could an Atlassian support engineer please check whether the legacy Issues data for our workspace/repo still exists in any form, including backups, retained backend data, snapshots, or internal storage, and whether Atlassian can provide us with an export or temporarily restore access so that we can retrieve it? How can I…

Currently when you go to Next page and then reload the page, the page=X is reset and you are brought back to the first page. It would be beneficial if after a reload, the page you were one was the same, for example page=2.

One thing I'm missing in the new Forums is being able to immediately recognize someone who's posting for the first time. We have Visitor and Newcomer ranks, but they don't necessarily tell us whether this is someone's first post. As Champions, it's nice to know when we're welcoming someone new, so we can make their first…

Hello Atlassian Community, I need assistance with an Atlassian Cloud site that appears to have a provisioning issue. Site: pabsolutions-countsync.atlassian.net Current situation: My Atlassian organization and site are visible in Atlassian Administration. Service Collection is registered under the Free plan. Jira Service…

I originally signed up for Loom back when our company had a different name, so my account is tied to an old email address. We've since rebranded to [redacted] and our email domain changed as a result. I believe the old address was either [redac ted].com or [redacted].com — I can't remember which one off the top of my head,…

It has been raised that the reports for SLA's are not working properly. For the current day it shows all the breaches that has happened in the space. When its the next day, it will display all the breaches for that day but the stats for previous days are correct. Has anyone experienced this?

When I started Jira today it gave message about new scrolling changes. How do I put the scrolling back to the way it was. I find this impossible to use. I want to scroll the whole page as before. edit: I found the setting to put it back. Would have been nice to tell this in the comment saying it was changed. When board is…

Good afternoon, community, I have a field called Change category with 4 options (Minor Change, Major Change, Emergency, Normal Change) — all of these are single User Picker fields. Using ScriptRunner, I configured the portal so that: When Minor Change is selected, the following fields appear: Approval PO, Approval Tech…

Hello! I am new in Jira and would like to prepare for Managing Jira Projects for Cloud certification. Is there a possibility to practice Jira for free, cause I still do not have a license for it?

I'm trying to add long links in the fields of hiperlink, however it's limited to 255 character. To avoid that, I'm trying to add the field type Long Text, but there's not this option in Jira Product Discovery. How can I add?

Whenever my team is working on a shared whiteboard, it's hard to focus for me: I can either show no collaborator cursor, or all collaborator cursors. When one person is leading the session, both options are not ideal: Showing no collaborator cursor makes it hard for me to follow to the leading person. Showing all…

If a user comments on an existing ticket via an email reply, but they're not the reporter or a request participant, their comment creates a new ticket. We would like comments like this to instead be added to the existing ticket. This article appears to describe a setting for this, but I'm having difficulty locating it with…

I am currently supporting a client with bulk ticket creation in Jira Cloud using the REST API. Could anyone please clarify the limit on the number of subtasks that can be created in a single bulk API request?

I am trying to change the layout that my agents are using to view and handle issues. I understand that this is quite limited, so was wondering if someone can recommend on a good app that can address this issue. Thanks 

After every build I create a release to remove all the cards in the 'Done' column on our Kanban Board. After my latest release of Jira Cloud, the action that I used to use at the top of the board is no longer available The action used to allow to create the release, add all the cards in the 'Done' column, allow me to give…

We have found some discrepancies where a few users are part of Jira Target groups and are not part of Okta push groups. Since Okta is the source of truth for these target groups, we want to understand what happened. Users are part of the Target Jira Group and not Is not part of the target okta push group What should be the…

I'm getting distorted audio in my recording after a few seconds of silence. My voice comes back distorted and low and then clears up after a few seconds. I've looked in settings and don't see anything I can toggle. Anybody else experiencing this?

Hi, I hope someone can help me. I am working on a Jira Automation rule. The context is the following: There is a ticket, a parent issue, and at certain points, as we transition this issue through the workflow, some sub-tasks are automatically created. For example: In status "X", 5 sub-tasks are created. In status "Y",…

A comment may seem like one of the simplest pieces of data to synchronize between two applications. Retrieve the text, send it through an API, and display it on the other side. In practice, however, preserving the original formatting can be more complicated than it appears. For developers building integrations with Jira…

I'm admin for the "euronovate" bitbucket workspace. I'm having problems adding one specific user to our users directory. The user is mattia.gollo@euronovate.com I've tried may times to send the invitation to this email address but the user never recevied it. The users already have an atlassian access since he is able to…

Hello, I want to see the suggestions available for JPD on https://community.atlassian.com/forums/categories/archive-jira-product-discovery But I get an error I can't view it because I don't have the permission for it: You need the Vanilla.Discussions.View permission to do that. Is this intentional or is something wrong…

Most of the Workforce Management coverage so far is aimed at high-volume contact centres. If you run a five-person service desk, it's easy to assume none of it applies to you. I'd argue the opposite. Small teams get hurt by the same problems — work sitting unassigned, one person quietly absorbing everything, nobody knowing…

I get random reports from JSM customers getting "You do not have access …" after working in a space for years. The bspace is restricted to added Customers and said persons were added as customers within the space settings. I was not able to track it to any of the changes. The space setup is the same. What helped is…

Hello, I would like to request a change to my Jira account ID. Current Account ID: kdh3273 Requested New Account ID: [Daehwan.kim] Please let me know if any additional information or approval is required. Thank you for your support. Best regards, Daehwan.kim

Hi Folks, We have gitlab (self-managed), hosted on prem and not publicly accessible. i went through several setup documents, but I'm lost in setting up the connection. Tasks done so far: 1- installed 'Gitlab for jira cloud' app 2- in gitlab, i have created an application, by following the…