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Issue with "Automated Log Work Report Gadget" becoming unresponsive on Jira Cloud Dashboard

Tolga Pekiş

Hello Support Team,

We are experiencing an issue where the "Automated Log Work Report Gadget" on our Jira Cloud Dashboard is unresponsive and failing to load/generate worklog reports.

Best regards,

Tolga

Accepted answers

Anwesha Pan

Thanks for providing more details @Tolga Pekiş 🙂

This is is entirely on the vendor's hosting infrastructure. Looks like the SSL/TLS certificate for the vendor's backend server expired on September 29, 2026, hence you are receiving the error.

Please raise a support ticket via their Atlassian Marketplace Support Portal

Hope they are able to resolve the issue quickly since this is certificate incident. 📢

Thanks,
Anwesha

All comments

Anwesha Pan

Hi @Tolga Pekiş 👋🏻

First of all, welcome to community! ✨

I am sure you would have already tried the below options:

Check if you are facing the issue in Incognito mode as well
Check if it's happening in both Edge and Chrome
Check if third-party cookies and cross-site tracking are not blocked for *.atlassian.net

You could also try the below troubleshooting steps:

Inspect the Developer Console:

Press F12 (or right-click → Inspect) and open the Console and Network tabs.
Reload the dashboard.
Look for:
- HTTP 504 / Gateway Timeout: Indicates Jira Cloud or the app backend timed out fetching worklog entries.
- HTTP 401 / 403 (Unauthorized / Forbidden): Indicates a missing permission or expired auth token.
- Uncaught JavaScript Errors: Highlights frontend rendering bugs or broken payload handling.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

Tolga Pekiş

Hi @Anwesha Pan ,

Thanks for the suggestions!

I checked all of your suggestions, but unfortunately none of them resolved the issue.

The issue persists in Incognito mode, in both Chrome and Edge, and on a completely different network (mobile hotspot), so it is not related to browser extensions, cookies or our corporate network.
I am attaching screenshots of the errors from the browser console. Based on these, I believe the issue is not on our side.

The browser blocks the gadget with net::ERR_CERT_DATE_INVALID. The SSL certificate of the app's server (alw-2.gebsun.com, issued by Amazon) expired on September 29, 2026 (screenshot of the certificate details attached).

Best regards,

Tolga

Anwesha Pan

Thanks @Tolga Pekiş for providing more details with the screenshots. 👍️

This is definitely not related to your browser or Jira dashboard. It looks like to be related to the certificate issue which expired on Sep 29, 2026.

Please feel free to raise support ticket for the Atlassian marketplace app.

Hope they are able to resolve the issue quickly! 🙂

Thanks,
Anwesha

Anwesha Pan

Thanks for providing more details @Tolga Pekiş 🙂

This is is entirely on the vendor's hosting infrastructure. Looks like the SSL/TLS certificate for the vendor's backend server expired on September 29, 2026, hence you are receiving the error.

Please raise a support ticket via their Atlassian Marketplace Support Portal

Hope they are able to resolve the issue quickly since this is certificate incident. 📢

Thanks,
Anwesha

Tolga Pekiş

Hi Anwesha,

Thank you for your help and support.

I have raised a support ticket and will share an update here once the issue is resolved.

Best regards,
Tolga

we are suffering from same issue, and portal website (jira potral) is not working as we never receive and password reset or and email confirmation.

Atlassian need contact vendor by phone to share the issue asap, this is a blocking company process.