Atlassian Community

Hello Atlassian Support, I subscribed to Jira Standard for the first time on October 13, 2026, with 13 users. However, my billing page shows a next bill estimate of USD 219.62 Since this is my first paid subscription and I have only 13 users, I would appreciate a detailed explanation of how these charges were calculated.…

We are experiencing this exact issue at Revuud. Our former billing administrator left the company several years ago, and their email account is no longer accessible. I have access to our Jira subscription and Atlassian administration, but I cannot update our payment information or assign myself billing administrator…

My invoice IN-008-703-602 (USD 86.29) was issued on 19 Oct. The payment failed, and I deactivated all products on 20 Oct. I can’t get the billing support form to show a message box. Could someone raise a billing ticket to void this invoice? Thank you.

Could we add a warning when a question, answer or comment appears to contain sensitive information? People sometimes paste logs or error messages without noticing API tokens, passwords, email addresses or customer details. On a public forum, that information can become visible before anyone reports it. Before publishing,…

Quite simple (and quick) 'fix' 😄 — can you update Sourcetree logo in the Q&A list? New logo: Logo is available in Mosaic/Orange Logic.

Hello Bitbucket Cloud Support, Please could you trigger a gc on my repository (name beginning with va, in workspace beginning ste)? The repository is 132 MB locally, but 694 MB on Bitbucket, pushing me just over the 1 GB workspace limit. I've followed the instructions to force a gc on Bitbucket by resetting to the previous…

Could we add a way to link duplicate questions to an existing question with a useful or accepted answer? The same questions come up regularly. A visible “This question may already be answered here” link would help people find the solution and reduce repeated troubleshooting. Members could suggest an existing question, with…

Has anyone been able to add in a workflow validator between statuses to only fire if a checkbox is null? 

Hi Atlassian Community, We have existing Confluence Cloud pages that have been displaying Jira Cloud work items successfully using Jira macros and JQL filters. These previously working pages have suddenly started displaying the following message: “Jira Data Center macro no longer supports work items from Jira Cloud. Use…

Hello, We have a monthly Automation allowance of 172,100 steps and may exceed it before December 3, 2026. If we reach the allowance before December 3 and Extra Usage is not enabled, will our automation rules stop running, or will they continue until extra usage billing starts? Should we enable Extra Usage now to avoid any…

After receiving the notification about Atlassian's new automation pricing, I am on a mission to make my automations more efficient so we don't exceed our limit. I am a bit unclear on how Atlassian is defining a "step" as it relates to conditions. If a condition (yellow) step/node has multiple criteria that are connected by…

I'm having a lot of issues with the new "Automation Steps" limits taking effect in December. For one, my team is going from 35 Million automations with Customer Services Management Premium to 350,000. That should still be enough, but such a huge, crazy cut without a price reduction from Atlassian. It's crazy. Second, the…

The https://URL/SECRET workaround mentioned in Webhooks-Trigger-for-Atlassian-Automation does not seem to work for me in studio.atlassian automations. ❯ curl -i -X POST \ -H "X-Automation-Webhook-Token: FOO-TOKEN" \ -H "Content-Type: application/json" \…

When performing bulk updates on tickets, it appears that automation rules are triggered as well. Since automation executions will soon incur additional costs, I would like to understand what strategies are available for handling this in the future. For example, we recently added a new custom field and populated it for all…

Atlassian’s Rovo Agent brings AI-powered automation to your Jira and Confluence workflows. But to truly harness its potential, it’s essential to understand how to use the smart value {{agentResponse}}—the key to capturing and leveraging the agent’s output in your automation rules. In this post, we’ll break down what…

I am using Trello to organize website optimization, backlink building, and local SEO tasks for service-based businesses. I wanted to know how other users manage marketing workflows, team collaboration, and content planning inside Trello. Currently, I am working on projects for Naperville Appliance Fix and looking for…

How to activate Rovo

HOw to export Initiatives with epics to excel

I need to know how to sum up to different numeric fields using a rich filter and which rich filter gadget to use. I want to sum up the total story points using the "Story Point" field and then sum up the "Test Estimation" numeric field. To give me a total story point including test estimation. So I can display one number:…

is there possibility show story count for each epic? 

All 3 reports I regularly use. The most frustrating part about all of this is that there is seemingly no alternative being added as a replacement. Not a better version, not the same version, but simply nothing. If there truly are going to be replacements/alternatives, I would love to be made aware of this, as I will end up…

Hi, I installed Zephyr (Standard trial) on my Jira Cloud site sondosalgyed-qa.atlassian.net and created an API access token from Personal settings → Apps → Zephyr API Access Tokens. Every request to https://api.zephyrscale.smartbear.com/v2/projects with Authorization: Bearer <token> returns 401 {"error": "Unknown token"}.…

Could we make a combined queue of questions across all products the default Q&A landing page? Currently, Q&A → See all opens a directory of product areas. A combined question list already exists, but it is labeled “Discussions” and isn’t directly available in the Q&A menu. For contributors answering questions across…

Hello Bitbucket Cloud Support, Our Free workspace remains over its 1 GB storage limit after an oversized commit was successfully removed from the remote branch history. Verified cleanup and diagnostics: The remote branch was rolled back successfully using an exact force-with-lease. The other 15 remote branches were…

The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other teams are using it - this is where it all happens. Real questions. Real workflows. Real feedback that reaches the product…

Draft autosave is useful, but it only protects us when the saved version still contains the content we need. When text disappears during editing, an accidental change or editor issue can become the latest saved version. At that point, autosave alone does not help recover the previous content. Requested improvement Keep…

Hi community, I'm having an issue that I hope you can help me with. My personal Atlassian account is linked to my work account. I see the same badges on both, as it should be, but they have different ranks (one is Collaborator and the other is Insider). When I checked my Analytics, I noticed that they are different. Did I…

I'm trying to connect an existing confluence space I created to Jira Service Management as a knowledge base on the free plan, I'm a global admin and admin for both services and both services are under the same domain. Whenever I click on "link a space" it will take me to a screen that says "Product already linked" and no…

Hello Atlassian team, We cannot save edits to customer notification text in Customer Service Management. Site: https://switchbacklabs.atlassian.net Customer experience: Switchback Labs Support Notification: Public comment added Changing ${event.user.name} commented: to New reply on your support request: while preserving…

When pasting content into Confluence that includes fenced Mermaid code blocks, they should automatically render as diagrams. Currently there's no way to get Mermaid diagrams into a page without manually inserting the macro through the editor UI. This means tools like AI code assistants that generate documentation with…