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×Community resources
Community resources
Community resources
Loom
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It's not detecting the audio: This message appears: "We are not able to detect any input from your microphone." I have the correct permissions, but I don't understand why it's not detecting it. Can...
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- loom
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Hey I have been logged out of my Loom Account, which I actively use daily. When I try to login I get the following error notification: « Could not authenticate with Atlassian, please try ag...
- Question
- loom
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I have a loom personal account. I recorded many videos. My company made an account and I want to transfer the videos to that account but the "move" button only lets me move a video from within the sa...
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I noticed Loom recently migrated to Atlassian, which prompted me to log back in. I'm in my account now, but it looks like it was downgraded from paid to basic. And I can't see my previous videos reco...
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Hey Loom folks! 👋 Remember that giveaway we shared back in February about custom Jira onboarding with Loom? Here are the details: 🎥 Using Loom for custom Jira onboarding The results are in and...
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How do I get logged in when it says to contact support but there is no way to contact support. So afraid I have lost everything!
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Hello Loom Support Team, I hope you’re doing well. I’m reaching out because I noticed something unusual with my account today. I received a message that I had been logged out, and after logging bac...
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I've cleared my cache, I've updated my browser, and I did a full restart. I am still getting an error; The following error happened during authentication: « Could not authenticate with Atlassian...
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I am unable to access my Loom account anymore, as there is no password field. The system requires me to log in via Atlassian. The email I am using for Loom is my old work email address, a...
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- loom
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Hey you guys did the whole loom transfer thing and i got the notification that i have to re-sign in.. every time i try the url says "about:blank#blocked" i even updated chrome... i even trie...
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I have tried to delete my account but I am not allowed as it is saying I have an outstanding payment or something. I signed up to do a school project and I no longer need loom or atlassian. I do not ...
- Question
- loom
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Our CPA shares a Loom link with us so we can access the video he made giving us personalized instructions on how our nonprofit organization should reconcile our accounting records. As ...
- Question
- loom
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My renewal notice indicates only 1 version of Loom to upgrade to. Is the correct?
- Question
- loom
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Hey crew, I cant get my webcam to work when I am on META environment - had any of you had this issue? If so, please share how to fix
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- loom
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How can we cancel our subscription if we no longer have our admin login
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- loom
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Hello, I upgraded my Loom to the business version but ever since doing that, it won't auto-generate my video titles. I don't understand what happened, my videos are longer than 30 seconds (around 10...
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How do I add a powerpoint presentation to my video
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We have multiple looms that we use for some of our coursework as well as the onboarding process. When we migrate, I got the banner today, will we need to go through and change all of the links so vie...
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I recorded a video normally. Now, at the 30 second mark, the playback speed unexplainably accelerates. Thoughts?
- Question
- loom
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not allowing me to be able to unmute microphone
- Question
- loom
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I’m reaching out to report an issue that has been affecting your platform for the past five days. Whenever I try to create a support ticket, I receive an error message stating: “Unable to create the...
- Question
- loom
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It looks like Loom's invoices have moved. I need to submit the invoice for work. I can't for the life of me find it. It's not in any atlassian billing page or in Loom's. Anyone know?
- Question
- loom
- subscriptions-and-billing
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I get an error message when trying to contact Loom Support. "unable to submit support ticket, please try again" I tried emailing, but that didn't work either. Auto reply: This inbox is not mo...
- Question
- loom
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I've been using Loom for ~1 years on a daily basis, and because I was trying to explore the feature of who saw my video, I requested a Loom Enterprise quote. Didn't do anything about it and yesterday...
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- business
- enterprise
- loom
- quote
- subscription
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no way to cancel subscription
- Question
- loom
