I can't login!!!!

[Nicole Bouwman]

I've cleared my cache, I've updated my browser, and I did a full restart. I am still getting an error; The following error happened during authentication: « Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team.»

[Amanda Barber]

Hi, @Nicole Bouwman - it would be best to touch base with support directly about this error. 

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.