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I cannot delete my account

Riley Seward
April 1, 2026

I have tried to delete my account but I am not allowed as it is saying I have an outstanding payment or something. I signed up to do a school project and I no longer need loom or atlassian. I do not want to pay for any of the services and no longer need the account. Please help me. 

2 answers

1 vote
Kris Klima _K15t_
Community Champion
April 1, 2026

@Riley Seward 

To contact the billing support directly: https://www.atlassian.com/company/contact/purchasing-licensing#/

If you can’t access your account to open a ticket, use this no‑login path:

  1. Visit our support page: https://www.atlassian.com/company/contact

  2. Select “Pricing, billing and licensing.”

  3. Continue without logging in.

  4. Enter your email.

  5. In “How can we help you,” select “Other.”

  6. Skip the URL fields if they don’t apply.

  7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

0 votes
Arkadiusz Wroblewski
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
April 1, 2026

Hello @Riley Seward 

In this matter you should contact with billing Team under support.atlassian.com

They should be able to Check what's going on.

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