Atlassian log out

[Samuele Pia]

Hello Loom Support Team,

I hope you’re doing well.

I’m reaching out because I noticed something unusual with my account today. I received a message that I had been logged out, and after logging back in, I’m no longer able to see my videos.

I also had a premium subscription on my account, which was set to expire on April 7. At the moment, I can’t access those premium features either. I was planning to cancel the subscription, so I’d appreciate your guidance on that as well.

I was wondering if you could help me understand what might have happened. Is it possible that my videos are still stored but linked to a different workspace or login method?

I’d really appreciate it if you could take a look and let me know if there’s a way to recover them.

Thank you very much for your time and support.

[Kris Klima _K15t_]

Hello @Samuele Pia 

This is a public community forum but I'll try to help.

If you can use your Account to log into Atlassian support, use that path. If not, you can use the no-login path.

As this is a common issue, Atlassian has prepared a guide - you can find all the details there:

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201