Can't login to loom

[Nathan Fields]

Hey you guys did the whole loom transfer thing and i got the notification that i have to re-sign in.. every time i try the url says "about:blank#blocked" i even updated chrome... 

i even tried in Brave.. i am stumped. this is frustrating as i need Loom for my day to day and now you have made some transfer process a pain and im stuck troubleshooting.

[Amanda Barber · Accepted solution]

Hi, @Nathan Fields - that sounds so frustrating! I think you should contact support with the no-login method here for some Atlassian help! 

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.