Cant login into Loom Account & no way to contact the supports works - What can I do?

[Richi Horn]

Hey I have been logged out of my Loom Account, which I actively use daily.

When I try to login I get the following error notification: 
« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team. »

I tried to use the following option to contact the support: 

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.»

--> But also this doesn't work as I get another error notification saying: 
« Something went wrong, please try submitting your request again. »

I tried reseting the page and cleared my cache, but it didn't work. 

For Atlassian in General I can even login. I tried multiple ways to contact the support there too, but I may be to stupid as it always asks for an URL or Invoice Number. I don't have a unique URL and I put in my Invoice Numbers but they didn't work either. 

I actually don't know what to do know. I need access to the account asap. 

[Amanda Barber]

Hi, @Richi Horn - I'm not sure what might be causing the error on the support page. I've requested an Atlassian chime in on this post directly to connect with you.

[shanshanbrooks]

Richi- I am with you. I am in the same boat, and I cannot get ahold of anyone. It is so frustrating. I tried opening a ticket and then went back to check the status of it, and it appears I have never created one. This is ridiculous. Loom should have stayed independent and the way they were. 

I hope you get an answer soon, too. I wish there was a way we could talk to someone on the phone for help. 

Any updates?

[Richi Horn]

Hey @shanshanbrooks at the moment I still cant use it and nobody reached out to me 

[shanshanbrooks]

@Richi Horn I am in the same boat. This is infuriating and so unprofessional. I want my videos back, and then I think I may cancel and switch to a different company. I have been locked out of my account for days.

[Amanda Barber]

Someone should be touching base from the Atlassian team within 2 business days, @Richi Horn so hopefully tomorrow!

[Richi Horn]

@Amanda Barber its 7 Days later and its still the same. 
I didnt Recieve a Mail, I also checked my spam every day. 

I simply dont get it, the option to contact the support doesnt work either 

I'm a paying customer and my business is negatively affected by that. 

[Amanda Barber]

@Richi Horn - can you share your ticket number here?

@Brittany Soinski - can you take a peek at this?

[Richi Horn]

@Amanda Barber i dont have a ticket number as I cannot message the support. 

I have the notification here that someone will message me but nobody did ever 

[Annie Martens]

Hey Richi, 

Annie here from Loom Technical Support. I'm so sorry for the trouble you faced here.

We're looking into the error that you experienced opening a ticket, and in the meantime I've sent you a separate message requesting a bit more info so we can help you out - check your spam folder if you don't see that email. Once you reply, one of our product experts will be able to give you a hand.