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  • Just tried to login to Loom since the sign on change! Getting an error -Contact Support Team! How?

Just tried to login to Loom since the sign on change! Getting an error -Contact Support Team! How?

SUE
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April 3, 2026

How do I get logged in when it says to contact support but there is no way to contact support.  So afraid I have lost everything!

1 answer

0 votes
Amanda Barber
Community Champion
April 3, 2026

Hi, @SUE - you can contact support without logging in using the following steps:

If you can’t access your account to open a ticket, use this no‑login path:

  1. Visit our support page: https://www.atlassian.com/company/contact

  2. Select “Pricing, billing and licensing.”

  3. Continue without logging in.

  4. Enter your email.

  5. In “How can we help you,” select “Other.”

  6. Skip the URL fields if they don’t apply.

  7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Richi Horn
April 3, 2026

I get an "error" too when I try that. 

"Something went wrong, please try submitting your request again"

i refreshed the page and cleared my cache 

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