Unable to login

[Ann]

I am unable to access my Loom account anymore, as there is no password field.

The system requires me to log in via Atlassian.

 The email I am using for Loom is my old work email address, and I don't have access to Atlassian as I am no longer part of the company. 

I cannot log in via Gmail, as I said, I don't have access to that email

Can you provide me with a chance to get access to my account?

p.s. I am sure there is a huge business logic behind removing the password field, but it is not user-friendly at all. ((

[Brittany Soinski · Accepted solution]

Hi Ann!

Please follow these steps to open a support ticket (use the "without logging in" option)

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[Dave_Zhuge L]

Hey I need one for https://edx.org 

But says the CRM vendor is moved. As in her with Atlassian or Jiri

Yea my school uses the same platform too. Yea ahh ticketing ahh, wouldn't know about that. As I do have still. Mine's been for a year with.

[Dave_Zhuge L]

Also should I delete the IP at this point?

[shanshanbrooks]

Ann- I am in the same exact boat. It is so frustrating that they switched over to this company. I also cannot access the email account that my Loom is registered under. I have over 500 videos in my library, and I need back in ASAP! I hope you got some answers. Any luck?

Opening a ticket doesn't work. Every time I do that, I receive a "technical error". 

[shanshanbrooks]

@Ann -- did you ever get a reply? I cannot get ahold of anyone. I am furious.

[Ann]

@shanshanbrooks 
Yes, they said that they have many users with the same issue, and will let me know when it will be fixed ( 

[shanshanbrooks]

@Ann -- they finally wrote back on my ticket and told me to contact them directly from the email address that I have registered under my Loom for Education account. I was literally blown away. I had JUST finished telling them that I was unable to access the email address that my Loom for Education account was registered under. I did, however, send a video recording ticket (while signed into my Loom for Education account (a few days back) to let them know that it was indeed my account and I needed help to change my email address before the merge happened, and I would be locked out. And.. that is exactly what happened. I was logged out. This is a nightmare. Who knows.

[Ann]

They restored the password field for me
So I was able to log in
But yes, it is a nightmare. Loom is one of my daily tools, and it was blocking me