Unable to login

[Ann]

I am unable to access my Loom account anymore, as there is no password field.

The system requires me to log in via Atlassian.

 The email I am using for Loom is my old work email address, and I don't have access to Atlassian as I am no longer part of the company. 

I cannot log in via Gmail, as I said, I don't have access to that email

Can you provide me with a chance to get access to my account?

p.s. I am sure there is a huge business logic behind removing the password field, but it is not user-friendly at all. ((

[Brittany Soinski]

Hi Ann!

Please follow these steps to open a support ticket (use the "without logging in" option)

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[shanshanbrooks]

Ann- I am in the same exact boat. It is so frustrating that they switched over to this company. I also cannot access the email account that my Loom is registered under. I have over 500 videos in my library, and I need back in ASAP! I hope you got some answers. Any luck?

Opening a ticket doesn't work. Every time I do that, I receive a "technical error".