Unable to login

[Ann]

I am unable to access my Loom account anymore, as there is no password field.

The system requires me to log in via Atlassian.

 The email I am using for Loom is my old work email address, and I don't have access to Atlassian as I am no longer part of the company. 

I cannot log in via Gmail, as I said, I don't have access to that email

Can you provide me with a chance to get access to my account?

p.s. I am sure there is a huge business logic behind removing the password field, but it is not user-friendly at all. ((

[Brittany Soinski]

Hi Ann!

Please follow these steps to open a support ticket (use the "without logging in" option)

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[shanshanbrooks]

Ann- I am in the same exact boat. It is so frustrating that they switched over to this company. I also cannot access the email account that my Loom is registered under. I have over 500 videos in my library, and I need back in ASAP! I hope you got some answers. Any luck?

Opening a ticket doesn't work. Every time I do that, I receive a "technical error". 

[shanshanbrooks]

@Ann -- did you ever get a reply? I cannot get ahold of anyone. I am furious.

[Ann]

@shanshanbrooks 
Yes, they said that they have many users with the same issue, and will let me know when it will be fixed ( 

[shanshanbrooks]

@Ann -- they finally wrote back on my ticket and told me to contact them directly from the email address that I have registered under my Loom for Education account. I was literally blown away. I had JUST finished telling them that I was unable to access the email address that my Loom for Education account was registered under. I did, however, send a video recording ticket (while signed into my Loom for Education account (a few days back) to let them know that it was indeed my account and I needed help to change my email address before the merge happened, and I would be locked out. And.. that is exactly what happened. I was logged out. This is a nightmare. Who knows.

[Ann]

They restored the password field for me
So I was able to log in
But yes, it is a nightmare. Loom is one of my daily tools, and it was blocking me