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Jira Service Management
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all we really need is a button to submit a request and a form with our custom fields, we have multiple clients who don't need to know about each other.
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Hello JIRA community! I would like to ask you, if there is a way, how to set the automation rule when i want to close the tickets which has not been updated within 7 days (thats easy, i know how to ...
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Hola a todos ¿Alguien sabe como se pueden eliminar copias de flujos de trabajo? Muchas gracias!
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I am having a hard time setting a field value in Automation. I read the following docs but could not get it to work. https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993...
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Hello Community, I have a question to which someone I hope will have a solution or advice. - A Jira Service Desk needs to create a series of SubTasks via automation once it is submitted = this work...
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I am trying to clear up my long standing JiraSM project, to help with reporting etc. I have found quite a few sub tasks, where the task has been marked as complete but the sub task has not. I would l...
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Hello. I am quite new to Jira automation, so excuse my limited knowledge. I am setting up automation for our new hire tickets. These are created from emails sent from our HR tool. I am setting up au...
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...fAttribute) //if 'Attribute selector' value is as required then evaluate to true if (cfAttributeValue == "Required Value" ) { return true; } return false;
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how to make approvers see the attachment in the body of the notification email Jira my question when the approver receives the notification by email to approve he should see the attachment i...
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look at my sla setting。 the goal i set is 100h，but in the issue why it display 3d27h，not 4d3h？ please help me，thank you！
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Hello all, At our company we have multiple service desks managed by different Teams. I wonder if it's possible to link tickets from different service desks? With our current settings it seems no po...
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Hello dear community, I have one question. Situation is that we want to use Jira Service Desk together with Insight as our Asset management tool and order program. User i...
799 views 9 1 Deleted user July 21, 2022 -
請求書・見積書をお客様にPDFで送付した際、以下の内容によりPDFが開けない事象が稀に起きています。 添付ファイルのURLをクリックすると、ヘルプセンターへのログインを求められる 添付ファイルのURLをクリックすると、ログイン認証がかかり、確認できない ご確認をお願いいたします。 こちらでも事象確認をするため、テストを実施しました。 asaxxxxx@xxxxxx.co.jp 会...
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...essage='Issue Updated'" boolean wasIndexing = ImportUtils.isIndexIssues() ImportUtils.setIndexIssues(true) issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id)) I...
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Hi There, I've read 100s of forum posts now and I can't get to the bottom of my issue so reaching out in hope of finding an answer. I have an "Employee" object schema with employee linked to their ...
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How to set our customer ticket data in their country DC.
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We're looking into creating a form that sends it's content to a different email address or at least won't create a ticket in Jira. Is this possible? Setting email puller to "off" had no effect. Tha...
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I have a multi user approval workflow set up and it is recognizing all 3 of my approvers. However, it is only sending the approval notification to 1 of the users. Within the ticket, it shows that all...
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Hello, I am trying to build an automation to where a sub-task, upon creation, will automatically mirror a specific field from the parent. In this case it would be the component. We hav...
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Hello, I am trying to import a workflow that has already been created for another project but I am having issues with that. Help
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Can someone help me make head or tails of this? The original estimate field has 1d and 4 hours in it (28 hours). For some reason it says 12? Also, 31 hours have been logged and it says 10 hours remai...
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Hello, Project X has an automation called "New Hardware". When there is a "New Hardware" issue is created, it automatically creates two issues linked to it in two different projects with the similar...
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Como posso criar sub chamados no jira? Assim como no work management são criadas subtasks como posso fazer isso para chamados no service management?
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I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to...
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For example the user Jeffrey Quade has admin privileges but is unable to update the status of a ticket, or create a comment, he is only able to create internal notes. How can we solve this issue?
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |