Como criar sub chamados no jira service management

[Alerta - SOC - IT4US]

Como posso criar sub chamados no jira? Assim como no work management são criadas subtasks como posso fazer isso para chamados no service management?

[Joseph Chung Yin]

@Alerta - SOC - IT4US -

Welcome to the community.  All you need is to add "Sub-task" issue type setup in your JSM project.  Once completed, you should be able to create sub-task after the parent issue is created.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Alerta - SOC - IT4US]

Isso também funciona para os chamados?

[Joseph Chung Yin]

Sorry, can you translate your ask into English?  I tried to translate it to english - "

Does this also work for so-called?

So, I don't quite understand your question. 

Best, Joseph

[Alerta - SOC - IT4US]

yes i can translate

The question was if the solution you proposed also works for tickets?

But we managed to solve it thanks.

[Joseph Chung Yin]

Thank you.  Yes, it will work for JSM tickets... NOTE, once customers create the tickets in your JSM project,  your agent can then create the sub-task for those tickets.  Customers will not be able to create sub-task.

Hope this helps.

Best, Joseph