Jira Service Management

how to make approvers see the attachment in the body of the notification email Jira   my question when the approver receives the notification by email to approve he should see the attachment i...

• cloud
• jira-service-management
• jira-service-management-cloud

    look at my sla setting。 the goal i set is 100h，but in the issue why it display 3d27h，not 4d3h？   please help me，thank you！      

• jira-service-management
• jira-service-management-server
• server
• sla

Hello all, At our company we have multiple service desks managed by different Teams. I wonder if it's possible to link tickets from different service desks? With our current settings it seems no po...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello dear community,    I have one question.  Situation is that we want to use Jira Service Desk together with Insight as our Asset management tool and order program.  User i...

• insight
• jira-service-management
• jira-service-management-server
• server

請求書・見積書をお客様にPDFで送付した際、以下の内容によりPDFが開けない事象が稀に起きています。 添付ファイルのURLをクリックすると、ヘルプセンターへのログインを求められる 添付ファイルのURLをクリックすると、ログイン認証がかかり、確認できない ご確認をお願いいたします。 こちらでも事象確認をするため、テストを実施しました。 asaxxxxx@xxxxxx.co.jp 会...

• cloud
• jira-service-management
• jira-service-management-cloud
• language-ja

...essage='Issue Updated'" boolean wasIndexing = ImportUtils.isIndexIssues() ImportUtils.setIndexIssues(true) issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id)) I...

• jira-service-management
• jira-service-management-server
• server

Hi There, I've read 100s of forum posts now and I can't get to the bottom of my issue so reaching out in hope of finding an answer. I have an "Employee" object schema with employee linked to their ...

• cloud
• jira-service-management
• jira-service-management-cloud

How to set our customer ticket data in their country DC.

• jira-service-management

We're looking into creating a form that sends it's content to a different email address or at least won't create a ticket in Jira. Is this possible? Setting email puller to "off" had no effect. Tha...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a multi user approval workflow set up and it is recognizing all 3 of my approvers. However, it is only sending the approval notification to 1 of the users. Within the ticket, it shows that all...

• approver
• cloud
• jira-service-management
• jira-service-management-cloud
• multi-user-picker

Hello,    I am trying to build an automation to where a sub-task, upon creation, will automatically mirror a specific field from the parent. In this case it would be the component. We hav...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I am trying to import a workflow that has already been created for another project but I am having issues with that.    Help

• cloud
• jira-service-management
• jira-service-management-cloud

Can someone help me make head or tails of this? The original estimate field has 1d and 4 hours in it (28 hours). For some reason it says 12? Also, 31 hours have been logged and it says 10 hours remai...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, Project X has an automation called "New Hardware". When there is a "New Hardware" issue is created, it automatically creates two issues linked to it in two different projects with the similar...

• automation
• cloud
• jira
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Como posso criar sub chamados no jira? Assim como no work management são criadas subtasks como posso fazer isso para chamados no service management?

• cloud
• jira-service-management
• jira-service-management-cloud

I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to...

• cloud
• jira-service-management
• jira-service-management-cloud

For example the user Jeffrey Quade has admin privileges but is unable to update the status of a ticket, or create a comment, he is only able to create internal notes. How can we solve this issue?

• cloud
• jira-service-management
• jira-service-management-cloud

Please help. Jira not showing the excel like format editor. This ERROR: YKCM4U. How to fix please

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone I'm looking to implement Service Desk within my organisation. We currently use HubSpot as our CRM including their ticketing feature. We do not want to recreate all customer contacts wit...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Someone know why is not possible to give the role "Product Admin" for Jira Service management?, this is possible in Confluence. Do we need to enable something somewhere? Thanks!   optio...

• cloud
• jira-service-management
• jira-service-management-cloud

So I'm completing an internal DPIA for my business who are looking to invest in Jira Service Management Cloud. One of the questions asks who will have access to the Jira Cloud ServiceDesk? As this wi...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, I wanted to check if you guys agree with me here that it should be possible to bulk edit items to attach a document/a link to a document rather than doing it all individually.  The bot...

• bulk-edit
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to better understand our lead and cycle times for our software team. On average, how long do things take to start development on? How long does it take to complete them once development h...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I am configuring email requests for our ServiceDesk. I would like to change a pre-configured cloud email ***@***.atlassian.net address to a personal one with my domain

• cloud
• jira-service-management
• jira-service-management-cloud

I have few use cases, where I want to build more intelligent forms at Jira SM Portal. To do so, I'd like to use values of one Insight Custom Field in query of another Insight Custom field. Reference ...

• data-center
• insight
• jira-service-management
• jira-service-management-server
• placeholder-text