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Jira Service Management
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I started to feel unsafe with this link and my IT team will block it. I have subscribed to Standard plan but email send to us like this not same as before!
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When users raise a request in my project, the 'Service Request Type' field comes up twice, and comes up with the following error, Problem with configuration [Extension for Jira Service Desk] The pr...
1,518 views 6 0 Deleted user July 19, 2022 -
Hello, I am trying to enable e-mail requests in my service desk project and running into issues of failed e-mail intake due to "too many required fields". To try and solve for this I went int...
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When changing status in an existing ticket, the only status that throws a pop-up window is In Progress. On Hold, Cancel Request, Waiting for Customer do not have an associated pop-up and I'd like to ...
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Hi All, Im looking for a way to automate the below if possible? Id like to get notified once a ticket has been logged and assigned but an update has not been sent to the customer within 15 ...
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Buen día comunidad, ¿Hay forma de agregar la opción de imprimir en los informes o conocen algún add-on que me permita hacer eso?
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Can we show the Components on the left-hand menu in JSM the same way it shows in a software project?
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I have automations set to trigger new tickets to be created when as it goes through multiple departments own projects. The order of linking is as follows Project A Project B This is the only man...
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Hello, I have many customers assigned to a project and the only role assigned is service desk customer. Can I mention these customers in the comments? If not, in order to accomplish this, do they ne...
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I have a customer emailing our web support team and marketing team on their respective project emails, but only one of these projects receives the email request in JIRA Service Desk. 365 mes...
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I'm probably missing a small step, but I can't get the Request Participants field to show in the Create Issue screen: The field is in the needed screen, but not showing for any user when using...
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Hello, I created an automation rule that when I create an issue that has a particular request type, I execute a JQL query in a branch rule/related issue and then I'd like to sum the values of a cust...
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I work for a mid-sized company, where all support is done through Jira. Customers sent an email to a seperate alias, which ends up in the Jira inbox as issues. We reply on these issues by typing our ...
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Hello, I would like to be able to show a second list of items when I select a specific item in a previous select list. I have tried as a select list cascade, but the problem I have is that the secon...
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Hi, I would like to ask if anybody do know, why when creating a ticket in project and commenting on it does not send notification to the customer? I have set there an organization, which I belive s...
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Hello, I can't seem to see other people's recorded Tempo time. I'm an admin. Can anyone point me in the right direction? Thanks.
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Hello, I am hoping to build an automation that moves tickets from standard to high priority if they've been sitting in standard priority for 7 days. Is this possible? Thanks.
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Olá prezados! Gostaria de uma gentil ajuda dos senhores Estou montando o Dashbord de meus projetos , pelo painel de controle porém, notei que as cores não estão padronizadas. Como podem ver...
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Is it possible to make rules activate in an sequence? Is there any value that is changeable in order to make a queue of rules that act in an iten?
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I need couple of good suggestions for asset management tool for my Jira cloud. If anyone using please share with me.
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Jira auto notifications just stopped working few months ago. I have tried to resolve this myself and read all the articles, tried all the resolutions that I am able to try on my own with no results. ...
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Hello, Unfortunately, Microsoft is discontinuing Basic Authentication as of October 2022. Is there a solution from Atlassian to change this to the new method from Microsoft? Many thanks Pascal Eng...
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Hey Atlassian community, I was wondering if there is an easy way to delete some dropdown values created by our users for a custom label field, which is used in the Jira portal. We have many redunda...
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Have a nice Day. I need to know, how to allow the current users create a issue in help portal without create a user on the portal. I don´t know if I neet to make any config changes&nb...
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When an external request comes in to Jira Service Management, it is operated by connecting this request to the project created in Jira Work management. At this time, if the job spent time is updated ...
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