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Jira Service Management
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So I have an automation that is activated by a comment, and in the final of it I want to exclude the comment that activated the automation, but it asks for a comment ID, anyone know if there is anoth...
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Dear Community, When using JSM, can we have scrolling portal announcements? If yes, how can we get this done? As of now the announcements seems bland!!!! :-) Can we change the font of the A...
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Hi i got task to find a way or app to secure when high priority task appear responsible person will be alerted via mobile call until issue status changes. I tried Opsgenie but it isn't working ...
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i want to send JQL result as a attached Excel/pdf file to subscription so that receiver of email should not log in into JIRA and just open up excel/pdf file to see result
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Hi, I want to configure my Jira Service management (cloud instance) with SFTP, So I can move the file/s from jira ticket to SFTP and vice versa. I found 2-3 plugins in Jira marketplace but It take m...
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Hi! I have a bar chart in the AIO reports and now I want to show a trend line on it. As it makes easier from trend line to see the upward or downward trend. Is there anyway of doing it in Jira AIO ...
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Hi community, question about object type filtering. As you see in the screenshot, when I filter for "Inventarnummer" the result would be excpected to show all 82 entries, however it is limited to 10...
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I added a Paragraph (multiline text field) to my issues. It says the field supports rich text, bold, colored text, etc. but whatever I tried to insert rich text failed. I am trying to set the f...
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We have some request types in our portal with Dynamic Forms from Deviniti. When the attachments field is set as required with conditions/validations set, customers are unable to drag and drop files w...
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all we really need is a button to submit a request and a form with our custom fields, we have multiple clients who don't need to know about each other.
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Hello JIRA community! I would like to ask you, if there is a way, how to set the automation rule when i want to close the tickets which has not been updated within 7 days (thats easy, i know how to ...
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Hola a todos ¿Alguien sabe como se pueden eliminar copias de flujos de trabajo? Muchas gracias!
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I am having a hard time setting a field value in Automation. I read the following docs but could not get it to work. https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993...
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Hello Community, I have a question to which someone I hope will have a solution or advice. - A Jira Service Desk needs to create a series of SubTasks via automation once it is submitted = this work...
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I am trying to clear up my long standing JiraSM project, to help with reporting etc. I have found quite a few sub tasks, where the task has been marked as complete but the sub task has not. I would l...
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Hello. I am quite new to Jira automation, so excuse my limited knowledge. I am setting up automation for our new hire tickets. These are created from emails sent from our HR tool. I am setting up au...
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...fAttribute) //if 'Attribute selector' value is as required then evaluate to true if (cfAttributeValue == "Required Value" ) { return true; } return false;
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how to make approvers see the attachment in the body of the notification email Jira my question when the approver receives the notification by email to approve he should see the attachment i...
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look at my sla setting。 the goal i set is 100h，but in the issue why it display 3d27h，not 4d3h？ please help me，thank you！
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Hello all, At our company we have multiple service desks managed by different Teams. I wonder if it's possible to link tickets from different service desks? With our current settings it seems no po...
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Hello dear community, I have one question. Situation is that we want to use Jira Service Desk together with Insight as our Asset management tool and order program. User i...
801 views 9 1 Deleted user July 21, 2022 -
請求書・見積書をお客様にPDFで送付した際、以下の内容によりPDFが開けない事象が稀に起きています。 添付ファイルのURLをクリックすると、ヘルプセンターへのログインを求められる 添付ファイルのURLをクリックすると、ログイン認証がかかり、確認できない ご確認をお願いいたします。 こちらでも事象確認をするため、テストを実施しました。 asaxxxxx@xxxxxx.co.jp 会...
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...essage='Issue Updated'" boolean wasIndexing = ImportUtils.isIndexIssues() ImportUtils.setIndexIssues(true) issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id)) I...
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Hi There, I've read 100s of forum posts now and I can't get to the bottom of my issue so reaching out in hope of finding an answer. I have an "Employee" object schema with employee linked to their ...
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How to set our customer ticket data in their country DC.
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