JSM Users can't edit JSM tickets with service desk team roles

[Nate Dickinson]

I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to do. I have matched my roles of Service Desk Team and administrator but they still do not have access. What should I do to allow these team members to edit tickets in JSM? 

[Robert Wen_Cprime_ · Accepted solution]

Are these other people in a group that allocates Agent licenses?  Only licensed Agent users can edit JSM tickets.