Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
My JSM cases often have several attachments, and some are drafts of the same document. When we are ready to send the case to the approver, what is the best practice to point them at the correct attac...
-
Hello! I'm trying to set up an automation rule for service request, where a pre-defined article from our knowledge base is e-mailed to the user after specific service requests. Kind of like: "I...
-
How can I make jira do not send e-mails to watchers, I acidentally add me as watcher in more than 18,000 itens.
-
Hello Community, We need a way to track SLA breaches per team, per assignee as a KPI is this achievable on JSM? The requirement is to track SLA breaches per team, currently, we cannot vi...
-
I use this to take the users list, "https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer" but I only need to get it with the right displayName, how do I fo...
-
Organizations typically use Jira software for the engineering team and Jira service management for customer support. What if we want to use Jira software to handle customer tickets instead of JSM?
-
When I try to create or edit a filter it does not let me Switch to Basic even though there is nothing in the query. And, if i hover over the Switch to Basic it says The query is to complex to di...
-
I am pretty new to Jira but learning quickly. I have been developing a dashboard to track work. I would like to make it a unified dashboard for all of our projects. However, our projects seem to be a...
-
Is there a way with project automation to send a reporter an email to remind them that a response is needed on their ticket
-
I've tried using the jira service management automation issue edit action to copy the label attribute custom field value in the issue to the text attribute custom field, but it doesn't work. Is it ev...
-
Hi, Is there a possibility to add to request type a specific component? For example: We have to request types: request1 and request2 I want to have components different for each request t...
-
I have cancelled an Insight import and afterwards I am not able to start any imports in this workspace. I tried to delete the failing import configuration, but it didn't help. I tried to start a ne...
-
Hi, Can some one will help me out if want to develop a workflow such a way if i will close all the Sub tasks associated with the parent request then only i will be able to start the process fo...
-
According to this video https://www.youtube.com/watch?v=gyHCj84_ZwQ&list=PLaD4FvsFdarRPhKwVR9XFt9QaSxIaHdRN&index=3, I can add conditions to define a new section. My quest...
-
I originally had my Service Management project named "ABC". All customer emails sent out from "ABC <jira@xxx.atlassian.net>". I have since changed my project to "XYZ", but all customer emails ...
-
I want to validate field values during transitions in jira service management workflows. Field value validation uses regular expression checking. However, it seems that validation cannot be set for c...
-
Hi, I am trying to invite a new team member to our project but the new team member is unable to receive the invite email
-
Can I in JSM disable e-mail notification for some transitions between statuses? Or to mark some statuses as not visible for customer?
-
Dear Community, I am wondering, whether its normal and expected behaviour in this scenario: When someone creates Incident, and moves it to Request type after verification. We can still seeing old S...
-
Is it possible to automaticly change the priority of a ticket when it hasnt been anwsered after a certain time?
-
How to capture custom field names and its value when field values get updated in a ticket and send share the updated field informations via an SMS (Twilio) or Email after every 30 minutes. &nb...
-
Good afternoon, Dear colleagues. Please tell me how to check the input data in the client portal in a certain field? For example , you need the phone format to be 11 digits : 81111234567
-
Hello, It seems some of our players are not seeing user lists when using user select components. Others are seeing them just fine. Would you happen to know what may be causing this ...
-
Hi, Can some one will help me out how to take entire Jira instance Back up from Trail version. I am using Trail version of Jira since last 1 month and it is going to expire in couple of days but i ...
-
Hi Atlassian Community, hope you well.. I Have some questions about Jira Bot Notif on Slack Channel. Right now we use Slack for Jira Project Bot Notif to inform us if there any tickets issu...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 7 | |
| 5 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |