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Jira Service Management
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We integrated on our saas platform the possibility for users to declare an incident, a bug, or else. Therefore we wanted to redirect them to the portal page of our Jira service management so they can...
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Dears. I am using JSM and it is integrated with AD and there is project with permission "Customers who have an account on this Jira site" and I want to block one user from open requests in this proj...
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Hello Experties, Is there any way to mark the * (red) in front of Mandatory fields while closing the ticket in the transition screen, please?
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For choosing the Priority field (Highest ___> High) in a form, the customer needs to know how to prioritize his/her request. I created the priority Matrix. How can I attach the Priority Matrix fil...
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Hi there, I am not at all sure if this is possible but I will ask anyway. I have an approval process that accepts multiple groups in the approval step. Is there a way that the approval proces...
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...xternalIdPart: true in the mapping) would work but this doesn't seem to. If I set externaIdPart: true on a single attribute it works - I can create multiple objects that do not have the same value f...
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Looking for someone who can provide an expert critique of our proposed Service Desk implementation before we launch.
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Thanks to this forum, i have configured 98% of what i wanted from Insight and ticket field population. I have 1 final missing piece. Due to current limitations with Insight Cloud, i am in need...
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Hello everyone! Tell me please , i can how add security level in escalated issue ? my code not works issue.setSecurityLevelId(13080L) issue.assignee = null
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Helo everyone ! I'm an administrator of jira end i want get this filter (below) by rest api, can i do this ? I tried by this end point: "/rest/api/3/search" "j...
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Quisiera saber si hay forma de asignar automáticamente el ticket a una persona en función del contenido de un campo que sea, justamente, el nombnre de esa persona. Es decir, el campo: "Nombre ...
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What would be the best process on how to roll out the customer portal to our customer? Is it possible to send an email with the url for the all customer? We are looking for the most effective way to ...
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Hi there, We are building up Service Catalogue within separate object schema. Services listed there have more attributes, such as support groups, service owners, SLA, state, etc. I want to au...
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Want to know that can we connect iVanti Service Manager (ism) and jira service manager. Tried using one marketplace app named Easy Integrations Configuration. Let me know if there are any o...
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When the user have reply an email which as FW,RE, Recall those email are getting created as Separate ticket & their emails are adding as their comments. Kindly help me on this to changing ...
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I need to translate the drop down list from Dutch to English. Where can I find the configuration for the drop down translation exactly?
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Hello, I can't create new columns in a Jira table. A pop-up tells me that it is "impossible to create a column. We are having connection problems". I am however well connected and I tried...
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Hey Folks, I am handling a task in creating a dashboard that shows a specific agent with their respective CSAT rating and SLA metrics in all projects. From what I explore...
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Dears, I want to configure the workflow to prompt the approver to choose assignee while approving by configuring screen to pop up on the transition of the approval but it didn't work till I remove t...
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Hello, We're currently testing JIRA Cloud service management so we can start using it to manage support requests received by external customers via Email. It seems that the Description fiel...
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i need to know how to write project requirements and plan
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Hi, Can some one will help me about Notifications for 2 level. If i select Jira under System to which Access is Required there could be 2 level of approvals are required which if level 1 is app...
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Hi, Can some one will help me out how to create Notifications in JSM. I have created the Notifications in workflow but it is not working as expected. Thanks,
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How to change Service project information Name in portal ? I can change in other project. But any project cannot change.
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Hello Community, We have some users who has access to our JIRA project kanban boards. Recently, I have started a JIRA service desk portal and since then all these users who are using service desk t...
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Atlassian Community Events
| User | Count |
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| 20 | |
| 7 | |
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| 4 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |