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Jira Service Management
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Hello all, we're using the Jira service management within the cloud and I have a question about subscriptions for Jira filters. A portal only user has asked whether it was possible to r...
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If an agent selects an issue type of "Incident", why are they presented with the full catalog of Request Types to choose from, when there are only 2 RTs of Incident Issue Type? How do I restrict the...
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Hello all, we're using the Jira service management within the cloud and I have two questions regarding the customer portals. Is it possible to show the assignee in the ticket within th...
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Hi Team, We are planning to setup new JSM cloud for our organization. Can we configure SSL certificate to our JSM portal link. Please help us on this request.
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Is it possible to set an automation rule to subtract 2 business days from the due date and populate this date into a new field called DEV DUE DATE in the backend?
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There are a couple columns which are not sortable in the queue. Anyone experience this and know what to do to fix?
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Hi, I am looking for a way, possibly with third a marketplace app, to merge all PDFs on a single JIRA issue into 1 PDF. This could be while still on JIRA, or it could be as part of an...
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We are using a custom email address to create support tickets, ex: support@myproduct.com. But when I reply in the ticket, my client receives an email from support@myproduct.atlassian.com instead of s...
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Hi, I'm new to Jira automations, I want to set up automation across two projects (to which I have access). When the status of a linked issue is updated to 'Done' I want the status of the parent tick...
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Hello, I am not receiving email notifications from Jira Service Management (Cloud), and I have confirmed in my profile settings that they should be sent. I created a task and assigned it to my...
402 views 2 0 Deleted user November 18, 2022 -
Hi guys, consider an issue that is initially created as a service request. However, it then turns out that it is actually an Incident. The issue should therefore be processed as an incident from thi...
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Hello. We installed the Plugin "Azure AD Attributes for Jira". Authentication = OK Matching configuration = Email Address x Mail = OK Synchronization = Mail --> ASSIGNEE --> ADManager (Extr...
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We have a service desk project and I'm trying to setup the portal in the following way: 1. Requestor chooses from Requested For field: this is a custom field Type Asset objects. 2. Requestor ...
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Hi there, when changing a Status, there is a drop down coming, where I can enter a messsage to the customer or add an internal comment. Where can I set up this drop down and can I also prevent the s...
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Hello community! In a particular project I get a new notification that I have never seen before. When I try to create a new issue I am first asked to accept the following permissions or else I cann...
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Hi Everyone, is there a way or an application on Atlassian to replicate this freshservice feature when creating a ticket? When filling up a form for this particular department, the requester can also...
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Creating the Service Management project i can see option is "Share Settings with an existing project
Hi, Once i start to create a Service management project i can see option is Share settings with an existing project. if i select the check box and select any existing project will all the configur...
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When we add a customer to an organization of a portal, they automatically get added to our other portals. How can we change that and when we invite customers to a portal they only get added to tha...
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I want to have users/groups managed by Azure ID for my JIRA service management Cloud. On the tutorial, I'm blocked in this step. Actually I have Organisation ID/api Key But...
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We have set up a customfield of type asset object. The goal is to retrieve the object corresponding to the reporter based on his email address. I tried to use this syntax: Mail = ${reporter.emailAd...
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Hi community, I've got a date picker on a portal form where I want to display an error message if it's past 3pm on the same day. After several unsuccessful attempts using a ScriptRunner behav...
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Hello! I don't know why Jira doesn't translate the field name and dropdown choices (Select List single choice and multiple choices) in the language I've selected and activated (German) in "Languag...
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Hi all, I am trying to test an automation rule that is going to run an update against assets. I want to test it as I am working on it but the only way I can trigger it manually is running it f...
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I'm currently setting up Assets and am new to the software. There's multiple schemas for different asset types, and users have assets assigned/linked using their profile ID. Is there a way for me to...
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How can I create a custom role in Jira Service Desk for users to only view the issue information, except internal comments? Is this possible?
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