Waiting for Customer Response. how to transit "Waiting for support" back once customer comment

[Saqib Dar]

hi team,

status: waiting for customer response transit to waiting for support.

 Waiting for Customer Response. how to transit "Waiting for support" back once a customer comments on a ticket

thanks.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Saqib Dar 

Check out this template rule https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112182 and replace:

• Done -> Waiting for Customer
• In progess -> Waiting for support

[Alex Koxaras -Relational-]

The same logic applies to server

[Saqib Dar]

Thanks @Alex Koxaras -Relational-  for your response

[Alex Koxaras -Relational-]

@Saqib Dar kindly mark my answer as accepted in order to help others! Thanx!